Network Services

Network Services & Operations Officer

Grade: 7/8

Salary range: $113,574- $125,720 + super

Duration: 12 months

Location: Hybrid, with attendance to Sydney McKell office Tuesdays and Thursdays each week, or other approved offices as per team requirements

An exciting ongoing opportunity has arisen for a Network Services and Operations Officer to join the NSW Telco Authority and play a key role in the operation and management of the Public Safety Network.

In this role you will support the management of network services & operations to deliver efficient and effective operational telecommunications services through the Public Safety Network.

About the team

This role sits within the Technology Operations Team within the NSW Telco Authority.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places across NSW safe. The team is comprised of multi-discipline telecommunications professionals who relish knowledge sharing.

Your responsibilities will include

• You will oversee the performance of third-party service providers parties to operate, support and maintain infrastructure and assets, to ensure service delivery is in line with agreed contracts and service performance levels
• Identify and manage risks and respond to incidents that can impact network performance
• Develop, maintain and review processes to identify and recommend opportunities for savings and improvements and ensure the effective development and delivery of network services
• Build strong partnerships with key internal stakeholders and external service providers to identify and resolve network operational and service issues and improve service delivery outcomes
• Provide tactical operational knowledge and advice to assist in the technical design and planning of infrastructure, facilities and assets

For more information on the role and its accountabilities, click here to view the role description.

To be successful in this role you will demonstrate

• Essential Security Clearance: Ability to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
• Experienced in prioritisation methods: Proven ability to manage multiple competing priorities with stakeholders at all levels
• Strong stakeholder management skills: You can comfortably liaise and communicate with both internal and external clients
• Telecommunication network managed services background: You have previous experience working in this environment
• Tertiary qualifications: You hold qualifications in Information Technology, Telecommunications/Communication Systems Engineering and/or relevant experience

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW TelcoAuthority

Note, this recruitment may be used to create a Talent Pool for future opportunities.

Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation

For enquiries relating to recruitment please contact Jessica Taylor via

If you are submitting a cover letter with your application, please attach to your resume and submit as one document.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9:59am, Tuesday 25th November

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

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