Manager of Operational Support

Job description

Agency Department of Corrections Work unit Alice Springs Correctional Centre – Business Support Unit

Job title Manager of Operational Support Designation Administrative Officer 6

Job type Full time Duration Ongoing

Salary $96,620 - $107,721 Location Alice Springs

Position number 25358 RTF Closing 17/11/2025

Contact officer Bridget Davey on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with

disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss

this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Based at the Alice Springs Correctional Centre (ASCC), the Manager of Operational Support will be required to provide quality generalist

and specialist advice and support to managers and employees on a diverse range of rostering and leave matters to ensue operational

compliance with enterprise agreements to enhance the capability and delivery of the department's business outcomes.

Key duties and responsibilities

1. Provide advice and support to management on employee relations, operational compliance with the legislation, enterprise agreements

and performance reporting to achieve agency outcomes.

1. Coordinate and provide support in Workers Compensation and return to work practices align with current legislations and Acts.

2. Provide leadership to a small team to ensure the leave management and operational compliance with the enterprise agreements and

to provide high level administrative support to the General Manager (GM) and senior corrections leadership team at ASCC to maintain

appropriate staffing.

1. Investigate and prepare complex documents, operational policy, directives or correspondence on behalf of the GM with respect to

rosters and operational staffing at the Centre.

1. Develop and maintain effective collaborative relationships with senior management, staff and external service providers to ensure

advice, organisational capacity building and change management activities are aligned to business needs.

1. Provide a key liaison conduit for requests from the GM and senior leadership team at ASCC team providing advice on the development

and interpretation of legislation and Enterprise Agreement.

1. Providing advice and support to staff development through the coordination of performance management plans.

Selection criteria

Essential

1. Demonstrated leadership skills with the ability to effectively manage and lead a small busy team.

1. Demonstrated experience in rostering systems for 24/7 operational environment and ability to apply legislation, enterprise agreement

compliance and conditions of service.

3. High level communication and negotiation skills to enable effective intervention or management of sensitive and/or complicated issues.

Includes conflict management and performance management.

4. Proven capacity to maintain high-level personal performance, resilience and ability to deal with high workloads and competing priorities

to deliver effective outcomes in a timely manner to adapt to meet changing demands and tight deadlines.

1. Proven skills in the effective use of computer systems and spreadsheet applications including Word, Excel, mainframe and databases,

and roster systems with the ability to analyse data and produce meaningful reports.

Desirable

1. Tertiary qualification in a relevant discipline e.g. Public Administration, Business Management, Human Resource Management or similar

Further information

The Department of Corrections has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises, facilities

or in vehicles, nor whilst working off-site. Shortlisted applicants will be required to complete a Departmental pre- employment

questionnaire, and the successful applicant/s will be required to undergo a criminal history check confirmed by fingerprints and name

check prior to confirmation of employment. A positive criminal history will not necessarily exclude an applicant from this position. Effective

1st July 2015 all Northern Territory Correctional Services employees may be subject to random drug and alcohol testing.