Performance and Access Manager

Step into a career-defining opportunity as Performance and Access Manager (PAM) – Nurse Manager Grade 3, where your leadership will directly shape the patient journey across John Hunter Hospital. This is your chance to influence care on a large scale, guiding safe and seamless transitions while driving innovation within one of NSW's busiest and most dynamic healthcare facilities.

Remuneration: $ $ Per annum + 12% Super + Salary Packaging

Employment Type: Permanent Full Time

Position Classification: Nurse Manager Grade 3

Hours Per Week: 38

Location: John Hunter Hospital | Awabakal Country

Requisition ID: REQ602447

Applications Close: Sunday 28th September 2025

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About the role - Performance and Access Manager (PAM) – Nurse Manager Grade 3:

As the Performance and Access Manager (PAM), you will play a pivotal role as the primary patient flow officer for John Hunter Hospital. This senior leadership position is accountable for ensuring the safe, timely, and effective transition of patients through the acute hospital and into the community.

You will be an integral member of the newly established Demand Management and Logistics Unit, working closely with line managers and the JHH leadership team to drive efficient patient flow across one of the state's busiest tertiary facilities. The position is strongly supported by the John Hunter Executive and the Demand and Logistics Manager, offering both guidance and collaboration as you take on this critical responsibility.

The Patient Flow Team is proud of its positive and supportive workplace culture, though the environment is highly dynamic, high-demand, and complex. Success in this role requires excellent time management, advanced problem-solving, and the ability to make effective decisions under pressure.

• Hours of work: 7:00am – 3:30pm.
• Orientation & training provided, though prior experience in patient flow management within a large facility is expected.

Where you'll be working:

Nestled in the tranquil greenery of New Lambton Heights, John Hunter Hospital boasts an exceptional location just moments from Newcastle's vibrant city centre. This world-class medical facility combines convenience and accessibility, serving patients and visitors from across the Hunter region and beyond. Surrounded by lush parks and serene landscapes, the hospital offers an ideal environment for healing and recovery, perfectly complementing its cutting-edge healthcare services.

With seamless connections to major roads and public transportation, John Hunter Hospital stands as a beacon of excellence in both care and convenience, catering to the needs of its diverse community with ease and grace.

At Hunter New England Healthenjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:

Sustainable Healthcare: Together towards zero

Proximity to shopping and other services

Monthly Allocated Days Off (for full-time employees)

4 weeks annual leave (pro-rata for part time employees)

6 weeks annual leave (for eligible full time nurses)

Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance

Salary packaging options - up to $11,600 plus novated leasing

Fitness Passport for health and well-being - discounted gym options for you and your family

Employee Assistance Program (EAP) for staff and family members

Requirements:

• Registered Nurse with current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Relevant post graduate qualifications in clinical leadership or management.

If this sounds like you, we would love you to apply:

• Remain calm, composed, and solutions-focused even in high-pressure situations.
• Demonstrate exceptional organisational skills, ensuring smooth coordination of people, resources, and processes.
• Confidently manage multiple priorities at once while maintaining accuracy and attention to detail.

Bring your dedication, professionalism, and heart for healthcare to our team - we can't wait to hear from you

Additional information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
• Hunter New England Health is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier-free application process.
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Need more information?

• Click here for the Position Description
• Find out more about applying for this position

For role related queries or questions contact Sally Milson-Hawke on

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via or

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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