Ticketing Host

Ticketing Host

• Multiple positions available
• Casual
• Sydney CBD - The Domain
• Hourly Rate $44.92 per hour + penalties and contribution to superannuation

Established in 1871, the Art
Gallery of New South Wales is located in Sydney's The Domain adjacent to the
Royal Botanic Garden and near the Central Business District, the Gallery
acknowledges the original custodians of this land – the Gadigal people.

The Art Gallery attracts around 2
million visitors annually and runs Australia's largest education program with
over 90,000 student and teacher visits per year.

With our expanded campus the Art Gallery has
a new state-of-the-art building located next to our existing and much-loved
building. Providing us with close to double the exhibition space, the expanded Art
Gallery enables us to share more art with more people and provide more family,
learning and educational programming for all our audiences.

We are seeking diverse, collaborative, supportive and brilliant individuals to work alongside our existing talent and build on our rich history to create an even more inspiring Art Gallery for the future.

For more information about the Gallery and our future, please visit our website at .

About the Role

Ticketing
Hosts are a first point of contact with the public and are responsible for providing
outstanding visitor/guest service with best-practice ticketing outcomes. Ticketing Hosts facilitate the sales of
exhibition and program tickets, memberships, and various packages and support box
office requirements including answering ticketing and administrative enquiries
across multiple locations, platforms and technologies. 

For more information about the role please view the Role Description and Information for Applicants or contact the Hiring Manager listed below.

What Technical/Soft Skills you require

• Previous visitor/customer service experience in the cultural or tourism sector.
• Previous ticketing/box-office and customer service experience in the cultural or tourism sector
• Well-developed communication and interpersonal skills with the ability to deal courteously with visitors.
• Experience in working with audiences of a diverse range of ages and abilities.
• Confidence with visitor engagement and the influence required to increase membership sales.
• Current Working with Children Check
• A high degree of accuracy in money handling, credit card processing and daily reconciliations.

Targeted Questions

1. What are some of the ways that ticketing systems can improve the overall visitor experience? (maximum of 300 words).
2. You have received a call from a visitor who is having connectivity issues and is unable to complete a booking online, and they are not comfortable with providing credit card details over the phone. The program is almost sold-out with only a few tickets remaining. How would you approach the situation without this information? (maximum of 300 words).

For your
application to be consideredTo submit your
application online, please provide:

• Your
  resume (maximum five pages)
• A covering
  letter addressing the technical/soft skills, as outlined above
• A response
  to the Targeted questions, in the text box provided in your application
  form (max 300 words)

Part
of the assessment process may include additional online capability testing,
skills testing or work samples in accordance with the Government Sector
Employment Act 2013, therefore you may be contacted to participate.

Pre-employment checks
are a critical part of our recruitment process and can include reference
checks, working with children checks, criminal history checks, medical
assessments, as well as various other checks to ensure your suitability for the
role. It should be noted that
discretion may be granted from the Art Gallery for those with a background
check record. This is dependent on the role, its requirements, and the impact
it has on the Art Gallery as a whole. A risk assessment will be carried out before
a determination is made in this regard. Any criminal record information is kept
in the strictest confidence, is not placed on an applicant's personal file, and
is destroyed within very strict timeframes.

Our Commitment to Diversity, Equity and Inclusion

We are committed to building a diverse, inclusive and flexible workplace and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, people who identify as LGBTIQA+, people with a disability and other diversity groups.

We strive to achieve an inclusive and accessible experience for all candidates. If you require any adjustments at any stage of the recruitment process, please reach out to the recruitment team via . You can also view our diversity and inclusion strategic framework here.

Enquiries: If you require further details about this role, please contact Stephen Wilson, Ticketing Manager on , or via email at .

Closing Date for Applications:11 November 2025, 10:00AM AEST - Applications must be lodged electronically via the . Email applications will not be accepted.