Team Leader

Stage and Screen Team Leader

As Australia's most reputable & largest sports and entertainment travel company we are going from strength to strength and growing our team as our teams and client base expands.

In 2023 we were recognised for the second time as the Most Outstanding National Travel Management Company, and at Stage and Screen we set out to truly innovate travel management. With our passion for the sports and entertainment industries, we have built a specialised team to match our specialised clients, managing travel for some of the most fun, and most demanding industries in the world including sport, music, touring & performing arts, TV & production, and film.

About the Opportunity: Stage and Screen Team Leader

A Team Leader is the customer, operational and technical expert. They lead with a customer-centric mindset and display sound commercial and business sense to drive customer and people-related outcomes and business goals.

The Team Leader lives and breathes the Stage and Screen "DNA" and maintains a culture of support, safety and success. They are instrumental in the development and performance of their people and the growth, profitability and retention of their customers.

Their leadership capabilities build and nurture relationships both internally and externally for the betterment of the Stage and Screen brand.

You will be responsible for:

• Understanding and driving team and area business plans, key performance indicators and key business deliverables
• Coaching, developing and motivating team members in a supportive environment
• Maintaining the financial health of the business
• Developing multi-level relationships with both internal and external customers
• Identifying gaps and opportunities for continuous improvement
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
• Ensuring all functions deliver a compelling customer experience to maximise the opportunity for retention and customer satisfaction
• Delivering Stage and Screen's marketing and product strategies and ensuring they are best optimised within the business

You will have:

• Extensive travel industry experience across domestic and international
• Proven track record of strong leadership and the ability to maintain strong communication with team members
• Understanding and driving team and area business plans, key performance indicators and key business deliverables
• Assessing, troubleshooting and providing solutions to a varying range of customer scenarios
• Drive and ambition to achieve and exceed goals
• Excellent communication skills
• Superior presentation and negotiation skills
• The ability to manage change
• A high degree of emotional intelligence
• Sound business acumen
• A proven track record in customer connections and an ability to deal with a diverse range of clients

What's in it for you:

$80,000pa base plus uncapped incentives; overall OTE $110,000pa super

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd

Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Development: Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts: Accessible via our employee-only portal with 350 of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

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