Front of House Supervisor

Who we are

For the Love Hospitality is a growing, professional and passionate group, run by sibling duo, Adam and Elisa Mariani. We've been creating since 2012, with current venues Greta and Maverick, both in the Melbourne CBD.

Elio's Place

Elio's Place is a vibrant bistro and bar in the heart of Melbourne's culinary district. Open early, up late, we offer breakfast, lunch and dinner, seven days a week. The food and beverage offering showcases European bistro classics melded with modern Australian flair, it's where old world European charm meets warm and the most welcoming hospitality.

About the role

We are seeking a passionate and experienced Front of House Supervisor / Barista. As a member of the management team you'll help oversee all aspects of operating the restaurant whilst ensuring a high standard of customer service. You will oversee the coffee program and adhere to company standards, as well as ensure our daytime trade runs smoothly. You'll work closely with all teams to foster a cohesive work environment and inspire excellence at all times. Availability to work a flexible roster including weekends and public holidays.

Key responsibilities

• Leadership: Develop and motivate a team dedicated to delivering a high and consistent standard of service.
• Operations: Oversee daily operations including service and stock control Report directly to the Venue Manager. Identify opportunities to build revenue growth. Monitor food and beverage quality and consistency through regular inspections and training.
• Customer experience: Offer each guest attentive and personalised service, reflective of company policies and procedures. Address any issues promptly and professionally.
• Community and culture: Cultivate a sense of community; work closely with all departments to deliver memorable dining experiences and a cohesive team. Build positive relationships with the wider community so as to encourage engagement and loyalty.
• Compliance: Ensure compliance with food safety standards, company policies, occupational health and safety standards, while proactively identifying and mitigating operational risks.

Daily duties

• Supervising and coordinating the front-of-house team
• Ensuring exceptional customer service by providing hands-on support and guidance to the team
• Monitoring and ordering stock from suppliers when required
• Resolving customer inquiries and complaints in a professional and timely manner
• Working efficiently on the coffee machine, and to a consistent standard
• Working with the kitchen and management teams to ensure seamless operations
• Maintaining a clean, organised, and welcoming front-of-house environment

What we're looking for

• Minimum 2 years of experience in complete restaurant service
• Excellent communication and leadership skills, with the ability to lead and motivate a team
• Strong problem-solving and decision-making abilities, with a focus on providing exceptional customer service
• A positive, customer focused attitude and a passion for the hospitality industry
• Strong organisational and multitasking skills, with the ability to work in a fast-paced environment with an attention to detail.
• Sound understanding of food safety and occupational health & safety standards
• Strong barista experience
• Sound wine, spirit, and cocktail knowledge

Qualifications

• RSA
• WSET in Wine advantageous but not essential

Why join us?

• Join a growing, professional and passionate team, committed to delivering memorable dining experiences.
• Be part of an owner operated venue with a structured support system.
• Healthy work-life balance.
• Competitive remuneration package.
• An opportunity to showcase your talents in a supportive and inclusive environment where your contributions are valued and rewarded.
• Benefits across all For the Love venues.