Front Door Supervisor

13 hours ago

Melbourne, Victoria, Australia Langham Hotel Melbourne Full time

The Langham Hotel Melbourne is currently looking for a full time Bell Desk Supervisor to join our team.

You will have the opportunity to work with the Front Office Team which consists of approximately 60 colleagues. This is an exciting opportunity for you to grow your hotel skill set in order to build a career with-in The Langham, shall you be determined and dedicated.

Your responsibilities will include:

Assist guests entering and departing the hotel and attend to all needs including luggage, directions, queries or recommendations on the local area

  • Receive, monitor and manage requests from all areas of the hotel
  • Prioritise tasks, and delegate duties to the Bell team
  • Co-ordinate group arrivals & departures and direct team accordingly.
  • Keep oneself and the bell team abreast of all relevant information within the hotel. Seek out and communicate key information to the Bell team to enhance product knowledge eg: F&B Promotions, Group and VIP arrivals.
  • Communicate effectively with the team through leading regular briefings and team meetings, involving the team in other Front Office driven meetings.
  • Ensure consistency of training by establishing a core training team, creating and maintaining    and guidelines, maintaining a training manual, and certifying Bell Desk colleagues in a timely manner.
  • Liaise with couriers; accepting and dispensing parcels and work with the Security manager in maintaining an effective tracking system for all items arriving via the bell desk.
  • Work with the security department to ensure the safety and security of both staff and guests alike at the hotel entrance area.

Monitoring of the Porte Cochere (Driveway) and direct staff accordingly

For this role, your attributes will be inclusive of the following:

  • Have a strong work ethic
  • Be very efficient and work well under pressure in a fast paced environment
  • Proven organisational & time management skills
  • Excellent communication and interpersonal skills
  • Acceptable to shift work – morning / afternoon / night shifts rotating over 7 days
  • Must hold a current full manual Australian drivers license (probationary drivers licenses will not be accepted) or International Driver's Licence (manual)

This role requires colleagues to work in an active work environment, where manual handling tasks will be required.

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, subsidised staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about 'Knowing our Guests and Building Great Memories'.

This role has opportunity for growth. We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure growth of the department

HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.

  • Front Office Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $90,000 per year

    The Westin is committed to empowering guests to enhance their well-being when they need it most, while travelling. As Westin associates, we rise to make each day better for our guests, our communities, and each other. Discover a place where work feels meaningful and every day is an opportunity to grow. Join us as a Front Office Supervisor and lead our Front...

  • Front of House Supervisor

    13 hours ago

    Melbourne, Victoria, Australia National Communication Museum Full time $60,000 - $80,000 per year

    The Front of House Supervisor works alongside the Front of House Team Leader, to provide a welcoming first point of contact for visitors of NCM.ResponsibilitiesThe Front of House Supervisor works on all aspects of ticketing and box office, including selling and checking tickets, opening and closing the museum, reporting end of day KPIs, managing visitor flow...

  • Front Office Overnight Supervisor

    15 hours ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $90,000 per year

    At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest's stay, AC Hotels provides everything you need and nothing you don't. We put effort into the details and experiences that really matter. Flexible, open spaces. Purposeful design. Signature moments. No unwanted...

  • Front Office Supervisor

    9 hours ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $80,000 per year

    POSITION SUMMARY Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming...

  • Front of House Supervisor

    9 hours ago

    Melbourne, Victoria, Australia Elio's Place Full time $60,000 - $80,000 per year

    Who we areFor the Love Hospitality is a growing, professional and passionate group, run by sibling duo, Adam and Elisa Mariani. We've been creating since 2012, with current venues Greta and Maverick, both in the Melbourne CBD.Elio's PlaceElio's Place is a vibrant bistro and bar in the heart of Melbourne's culinary district. Open early, up late, we offer...

  • Front Office Overnight Supervisor

    2 weeks ago

    Melbourne, Victoria, Australia AC Hotel by Marriott Melbourne Southbank Full time $60,000 - $80,000 per year

    At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Through overthinking every element of the guest's stay, AC Hotels provides everything you need and nothing you don't. We put effort into the details and experiences that really matter. Flexible, open spaces. Purposeful design. Signature moments. No unwanted...

  • WANTED Cafe Manager and Supervisor for Coffee

    1 week ago

    Melbourne, Victoria, Australia Code Black Full time $60,000 - $90,000 per year

    Code Black Coffee is seeking a Cafe Manager to manage our fantastic, vibrant, and professional FOH team at our Howard St venue.We are also searching for a strong and bubbly Café Supervisor for our Brunswick HQ, as well as talented wait staff.Are you a gun barista that wants to step up and lead a small team at an espresso bar in the CBD? We also have a...

  • Front Office Welcomer

    16 hours ago

    Melbourne, Victoria, Australia Sofitel Full time

    Company DescriptionSofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation – trams and trains are just...

  • Front Office Welcomer

    1 week ago

    Melbourne, Victoria, Australia Sofitel Melbourne on Collins Full time $40,000 - $60,000 per year

    Company DescriptionSofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne.  Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation – trams and trains are just...

  • Front of House

    1 week ago

    Melbourne, Victoria, Australia Arbory Bar & Eatery Full time $50,000 - $70,000 per year

    HQ Group (HER, Straight Up Cocktails, Arbory Bar & Eatery & AFLOAT) are a design-led hospitality collective that creates unique and inspiring guest experiences. With the sun coming back to bless Melbournians, AFLOAT, an ever-evolving hospitality venture that comes to life annually between September and June, returns for its tenth season.With each season's...