General Manager Client Partnerships
13 hours ago
About Us
Risk & Security Management (RS) is a leading provider of end-to-end receivables and mercantile services, delivering innovative solutions and expert advice to clients across multiple industry sectors. We provide a range of trusted services to major banks, large financiers, insurers, government departments, global corporations, and legal firms. As we enter our next phase of strategic growth, we're seeking an exceptional leader to join our Executive Leadership Team (ELT) and drive our client partnership vision.
About the Role
As General Manager (GM) Client Partnerships, you'll hold a pivotal Executive position driving commercial strategy and client growth across our business.
- Strategic Influence: As a member of the ELT reporting to the CEO, you'll shape our client partnership strategy, identify market opportunities, and contribute directly to business direction and strategic growth.
- Commercial Leadership: Own the end-to-end commercial lifecycle of major partnerships including RFI/RFP responses, contractual negotiations, pricing, and renewals. Optimising value while managing risk and aligning with operational capabilities.
- Executive Client Management: Develop trust, satisfaction, and retention through regular engagement, embedding robust feedback mechanisms and proactive issue resolution.
- Cross-functional Excellence: Partner with internal stakeholders to deliver integrated client focused solutions that align with client service level expectations and operational business objectives.
- Culture and Capability: Champion a high-performance client-centric culture by embedding customer feedback into decision-making processes and initiative design.
- Market Presence: Represent RS across industry bodies and professional forums, elevating our brand visibility and influence within the recoveries and mercantile sector.
About You
- Senior leadership experience (5+ years) in client relationship management, business development, or account leadership within B2B service environments
- Proven track record managing enterprise accounts and delivering measurable revenue and margin growth
- Demonstrated ability to negotiate complex commercial agreements and drive favourable outcomes for all stakeholders
- Strong commercial acumen with deep understanding of pricing models, contract structures, and revenue forecasting
- Proven ability to lead and inspire cross-functional teams towards shared goals
- Data-informed decision-maker who uses client metrics, performance data, and market insights to inform strategy
Highly Valued:
- Experience in the Recoveries, Legal or Mercantile services sector.
- Tertiary qualifications in Business, Marketing, Finance or a related field.
- Track record leading organisational growth and transformation activities.
- Proven ability to represent organisations effectively in industry forums and professional networks.
Ready to Lead Our Next Chapter of Growth?
This is a rare opportunity to join the Executive Leadership Team and lead our client partnerships strategy as a key driver of business growth. You'll have autonomy, resources and executive backing to elevate an already solid foundation while driving immediate commercial impact.
If you're an ambitious commercial leader ready to shape our client partnerships and be recognised for driving transformational growth, we want to hear from you
By applying, you agree to undergo relevant pre-employment checks.
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