General Manager

IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 20 brands. We are one of the world's leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. 
Five visionary brands make up our luxury collection.  These are Intercontinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels.   Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travellers in over 430 hotels and resorts in 100 countries around the world.  
Having recently added a host of incredible properties to our portfolio, we now stand as one of the world's leading luxury operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests for but for our entire industry too. 

Join the iconic Mayfair Hotel Adelaide as we embark on an exciting new chapter
General Manager  - Mayfair Hotel, Adelaide  
Nestled in the heart of Adelaide's vibrant CBD, the elegant Mayfair Hotel is entering a new era of excellence — joining the IHG Hotels & Resorts family in December 2025 and converting from Mayfair Adelaide to Kimpton Adelaide in Q Known for its timeless charm, boutique luxury, and exceptional service, the Mayfair offers guests a truly memorable stay just moments from Rundle Mall, Adelaide Oval, and the city's best dining and cultural attractions.

This is an exciting opportunity to be part of the transformation journey as we blend the Mayfair's distinctive character with IHG's world-class systems and Kimpton's signature spirit — a brand celebrated globally for its heartfelt hospitality, locally inspired design, and warm, inclusive approach to luxury. Be part of shaping Adelaide's first Kimpton hotel, where individuality, creativity, and connection come together to redefine modern boutique hospitality
Our new General Manager will take full ownership of the hotel's success — driving financial results, inspiring our people, and ensuring every guest leaves with lasting memories. If you're ready to lead from the front, this is your moment.

Your day-to-day:
As General Manager, you will ensure unforgettable guest experiences and a high-performing team. While no two days are the same, you will:
 

• Establish performance and development goals for head of departments, and provide mentoring, coaching and regular feedback to enhance performance.
• Maintain compliance with all required brand and service standards – collaborating with colleagues to exceed guest expectations.
• Build relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Ensure a safe and secure environment for guests, colleagues and hotel assets while ensuring the hotel complies with health, safety, and regulatory standards.
• Develop programmes and initiatives to increase team engagement, carefully manage change periods, and achieve against performance/hotel metrics.

What we're looking for in you:

• Proven General Manager experience, ideally in Luxury & Lifestyle brands would be an advantage.
• Expertise in stakeholder management, fostering key partnerships within the business and local community.
• Strong commercial acumen and a proven track record in driving financial and operational performance, ideally with solid understanding of local markets.
• Expertise in stakeholder management, fostering key partnerships within the business and local community.
• Capacity to build and lead a high-performing and engaged team and commitment to developing and coaching colleagues. 
• Financial acumen and experience with budgeting, forecasting, and P&L management.
• Expertise across hotel operations, revenue management, and customer and brand service standards.
• Must speak fluent English.
• Unrestricted Australian working rights.