General Manager

Role Purpose

CQID is seeking applications for the General Manager positions within the organisation. (The office location is negotiable)

The General Manager is a key member of the senior leadership team and is accountable for the internal governance, performance, financial and operational management and reporting related to service delivery and will lead development and enhancement of both new and existing community and program services.

The role is required to travel in accordance with business need.

Key Responsibilities and Duties

• Provide strategic leadership, overall supervision and support to Service Managers and Practice Development Managers and work collaboratively and in partnership with relevant internal and external stakeholders to identify and implement best practice service delivery and manage risk.
• Develop and maintain positive relationships with funders and key stakeholders and continue to develop CQID's capacity and performance as a leader in the sector.
• Ensure all services are delivered in accordance with relevant quality and practice standards, legislative requirements, service agreements and operational frameworks and client outcomes are achieved
• Implement strategies, projects and processes to lead and support a culture of compliance and performance across the organisation including contract management, planning, implementation, monitoring, reporting and evaluation processes;
• Identify and drive opportunities to further support the wellbeing and self-determination of Aboriginal and/or Torres Strait Islander people through improved or innovative service delivery.
• Identify opportunities for funding and coordinate the development and preparation of submissions and applications for new programs, services and partnerships to maximise funding and new opportunities;
• At all times work within CQID's Workplace Health & Safety Policies and Procedures;
• Provide advice, support to the CEO, and undertake any other responsibilities as directed by the CEO.

Qualifications and experience

To be successful in this role you will need to demonstrate capability in the following areas:

• Aboriginal or Torres Strait Islander Heritage and connection to community and culture (non-Indigenous candidates will be considered if there are no suitable Indigenous candidates)
  
• You hold relevant tertiary qualifications and 8+ years successive relevant experience, or an equivalent combination of relevant skills, knowledge and experience leading multidisciplinary Human Services and professional practice;
• Demonstrated awareness and understanding of complex challenges and key issues facing Aboriginal and Torres Strait Islander people and communities.
• Demonstrated experience in leading the delivery of social services for Aboriginal and/or Torres Strait Islander people. You understand how to effectively manage and coordinate multiple services, and the challenges involved. You have significant experience overcoming the challenges involved in service delivery and understand how to best support teams to deliver high quality services.
• Excellent influencer and communicator with high levels of analytical, negotiation, conflict resolution and relationship development capability and an excellent role model and representative for CQID
• Expert knowledge of the QLD human services landscape and reform agenda for services to Aboriginal and Torres Strait Islander people
• Demonstrated experience and knowledge of executive functions and the challenges involved in managing and leading an Indigenous organisation.
• Demonstrated experience managing, coordinating, and supporting staff to deliver in their roles. Proven track record of providing training and mentorship to staff to support skill development, knowledge acquisition and service delivery.
• You are able to exercise high quality professional judgement, ensuring decisions are made based on sound evidence and take personal responsibility for delivering quality
• outcomes while maintaining professional practice and behaviour in a challenging and complex environment.
• You understand the organisational goals and recognise how your role contributes to CQID's objectives and strategic vision.
• You are an effective senior leader and have a good sense of the qualities you bring to the team.