Technical Support Specialist

23 hours ago

Melbourne, Victoria, Australia Whizdom Full time $60,000 - $180,000 per year

Smartcomm-Thunderhead Specialist

  • Contract role – 6+ months
  • Location – Melbourne, VIC
  • Rate – $492 per day including super

Our client is a multinational corporation that provides information technology, consulting, and business process services to a range of clients across Government, Financial Services, Telecommunications, Retail and more. They are seeking an experienced Smartcomm-Thunderhead Specialist to join a dynamic team with one of their insurance clients.

This is a fantastic opportunity for someone with a strong CCM background and deep expertise in SmartComm products to contribute to a high-impact environment.

This role is open to candidates currently residing in Melbourne, including those on working holiday visas and individuals without local experience. Applicants must either be based in Melbourne or have confirmed plans to relocate.

Required Experience:

The successful candidate will demonstrate:

  • Strong CCM background with excellent interpersonal and communication skills
  • 7+ years of SmartCOMM experience
  • In-depth knowledge of SmartComm Suites of Products (development and support)
  • Experience with SmartComm code deployment processes
  • Hands-on experience with template authoring, graphical elements, layouts, stylesets, and variable data
  • Proficiency in XML data schema preparation and mapping to business data objects
  • Experience with Oracle and DB2 databases
  • Familiarity with Control-M job scheduling

Good to Have:

  • Insurance industry experience
  • Background or interest in document composition
  • Knowledge of ServiceNow, JIRA, and Confluence

Key Responsibilities:

  • Provide BAU LO support for in-scope applications
  • Ensure SLA adherence for incidents, requests, and problem tickets
  • Coordinate DR testing, infrastructure/software upgrades, and daily health checks
  • Manage small compulsory changes including impact analysis, coding, and deployment
  • Collaborate with tech leads and IM for project handover and documentation
  • Conduct root cause analysis with upstream/downstream systems
  • Participate in MIM calls for P1/P2 incidents and follow up with permanent fixes
  • Manage stakeholder communications
  • Coach and mentor peers
  • Support small change and tech debt prioritization

How to Apply:

Please upload your resume to apply and we will be in touch with further instructions for suitably skilled candidates. You will be required to complete a suitability statement to complete your application for this role.

Contact: Katrina Gabriel on or email for further information.

Candidates will need to be willing to undergo pre-employment screening checks which may include ID and work rights verification, security clearance checks, and other client-requested assessments.

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