Workspace Experience Associate

About Hub Australia:

Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us

We're looking for a spirited Workspace Experience Associate to energise our clubhouse This role is an exceptional opportunity for those seeking a meaningful and dynamic career shift into a corporate environment while capitalising on their hospitality and customer service skills where no two days are the same This role will be based in our one of our clubhouses in Sydney (Customs House or Martin Place) where you will be taking the lead on all things cafe

What your day-to-day will look like (but not limited to):

• As the welcoming face of our workspace, you'll create personalised experiences for members and guests.
• Showcase your barista artistry by preparing a variety of beverages and managing the day-to-day operations of our cafe.
• Manage day-to-day member and guest questions, enquiries, booking requests, mail etc. including in person and through the clubhouse email inbox promptly - be the problem solver and assist our members with any issues
• Play a crucial role in organising and executing workplace events. From small meetings to larger gatherings, your involvement will ensure each event is a hit, marked by seamless execution and guest satisfaction.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies. Your attention here ensures we're always stocked and ready to meet our members' needs.
• Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks etc

We're Looking For Someone Who:

• At least 2 years of experience in a customer-facing role, preferably in hospitality, hotel and cafe/restaurant and retail, or a similar service-oriented sector
• Experience as a barista within a fast-paced environment
• Brings a strong hospitality mindset and adapts to guest needs with care
• A creative, solution-focused problem solver who stays positive under pressure
• Excellent people skills - able to connect with members, teams, and stakeholders
• Confident multitasker who thrives in fast-paced, dynamic environments
• Warm, relationship-focused, and great at building rapport with others

Why you should join us:

• Enjoy work-life balance with Monday–Friday corporate hours (weekends free)
• Join a Great Place to Work alongside some of Australia's top organisations
• Be part of a B Corp and carbon-neutral company making real social impact
• Access wellness perks, including a comprehensive program and birthday leave
• Grow your career with personalised training and development opportunities
• Give back with paid volunteer leave to support causes that matter to you

Join Our Team

If you're enthusiastic about transferring your hospitality and/or customer service skills to the corporate realm and eager to be part of a vibrant, forward-thinking team, we're excited to meet you.

Keen to join but don't tick all the boxes? Apply Anyway

We understand that skills and potential don't always fit neatly into a checklist. If you're passionate about this role but don't meet every single requirement, we still want to hear from you. Your unique experience and enthusiasm could be just what we're looking for

At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace. We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported. We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.

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