Operations Services Manager

Are you a hands-on operations leader who thrives in a fast-paced transport environment? Join TGE, a national logistics leader, and play a pivotal role in shaping the performance, safety, and sustainability of our NSW Courier business.

About the Role

We're seeking an Operations Services Manager to oversee the safe, efficient, and commercially sustainable delivery of transport services for key customer contracts across NSW. Based primarily at our depot in Rosehill, and at various customer sites around Sydney, this role offers the opportunity to lead a talented team and make a measurable impact on cost efficiency, service performance, and contractor engagement.

You'll lead daily operations, manage service delivery KPIs, and drive continuous improvement initiatives while maintaining strong customer and contractor relationships. A major focus will be optimising fleet utilisation and reducing reliance on outside hire providers strengthening both service control and profitability.

What You'll Do

• Lead operational delivery across NSW to meet customer and contractual KPIs.

• Manage a team of on-site representatives and 80+ subcontract carriers.

• Collaborate with internal teams (HR, IT, Finance, IR) to support performance outcomes.

• Drive cost efficiency through smart planning and fleet utilisation.

• Build and maintain strong relationships with customers, contractors, and regional agents.

• Uphold high standards of safety, compliance, and fairness in all operations.

What You'll Bring

• 5+ years' experience in Courier transport or logistics operations.

• Proven ability to lead teams in a high-volume, customer-focused environment.

• Strong commercial acumen and understanding of cost drivers in courier networks.

• Knowledge of key transport legislation and compliance (CoR, WHS, industrial awards).

• Proficiency in Excel and route optimisation systems.

• A collaborative, solution-focused mindset with excellent communication skills.

Why You'll Love Working with TGE

At TGE, we're more than a logistics company — we're a network built on safety, fairness, and performance. You'll be joining a dynamic team that values initiative, rewards results, and supports your professional growth.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.