Team Manager Eligibility

TEAM MANAGER, ELIGIBILITY (HIGH RISK TEAM) – PERSONAL INJURY – MELBOURNE, VIC

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

About the role 

The primary purpose of this role is to manage the day-to-day work activity of the High-Risk Eligibility team to ensure legislative timeframes and performance targets are met.

• Support, coach, and mentor a team of Eligibility Specialists ensuring team and organizational objectives are met
• Manage Eligibility Service Model and customer experience
• Provide technical guidance and exemplary customer service to internal and external stakeholders
• Complete key deliverables set by internal customers within the required standards and timeframes
• Ensure best practice eligibility management is implemented and followed within the team
• Identify individual areas for improvement and coach staff so they can reach their full potential and achieve outcomes required
• Participate in internal and external meetings when required

About you

• Experience as a Team Leader/ Manager or equivalent in the VIC Worker's Compensation field, preferably in an Eligibility environment
• Experience in the worker's compensation scheme, in particular Eligibility and/or Technical Management
• Demonstrated experience in collaborating and engaging with internal and external stakeholders
• Strong leadership skills, stakeholder management, and communication skills
• Excellent diligent and time management skills
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

Join us. Let's care for tomorrow.