Customer Service Advisor

4 days ago

Sunshine Coast, Australia Pacific Motor Group Full time $60,000 - $80,000 per year

JLR Service Advisor – Pacific Motor Group, Sunshine Coast

Join a prestige brand | Be part of a close-knit team | Deliver exceptional customer service

Pacific Motor Group is seeking a passionate and customer-focused JLR Service Advisor to join our dynamic team on the beautiful Sunshine Coast. Representing the prestigious Jaguar Land Rover brand, this role is perfect for someone who thrives on delivering outstanding service and creating exceptional customer experiences.

Why Join Us?

1.  Work with a world-class luxury brand renowned for innovation and excellence

   2.  Be part of a supportive and close-knit team that values professionalism and teamwork

   3.  A modern, state-of-the-art facility in a prime Sunshine Coast location

   4.  Competitive salary with career development opportunities

About the Role

As a JLR Service Advisor, you will be the vital link between our valued customers and our expert service team. Your role is to provide a seamless, high-quality service experience, ensuring every customer receives the premium care and attention they expect from a prestige brand.

Key Responsibilities

Greet and assist customers, understanding their service needs

Provide expert customer support on vehicle servicing, repairs, and maintenance

Coordinate service bookings and ensure efficient workflow

Maintain clear and professional communication with customers throughout the service process

Collaborate with technicians and the wider team to deliver exceptional service

What We're Looking For

Previous experience as a Service Advisor (prestige brand experience highly regarded)

Strong customer service and communication skills

Passion for the Jaguar Land Rover brand and the automotive industry

Ability to multitask in a fast-paced environment

A team player with a positive attitude and attention to detail

Applicants must have;

  • Exceptional verbal communication skills and a customer-centric approach.
  • Patience and empathy when dealing with diverse customer inquiries.
  • Ability to multitask in a fast-paced environment and manage time effectively.
  • Proficiency in using computer systems and software.

Why join us?

  • Full-time permanent position – immediate start
  • 5 day working week – Monday to Friday
  • Support to develop your career within the automotive industry
  • Continuous on the job training on all our in-house systems

Join a team that takes pride in delivering top-tier customer experiences while working with one of the world's most respected automotive brands.

About us

Pacific Motor Group is a multi-franchised dealership on the Sunshine Coast representing Ford, Kia, Isuzu UTE, Jaguar, and Land Rover. A Part of the Pickering's Group of Companies we are a part of one of the largest privately owned group of dealerships in the country.

To Apply Now

At Pacific Motor Group, we're more than just a dealership– we're a team dedicated to delivering exceptional service experiences. Join us in shaping the future of automotive care, one smile at a time. Apply today and drive your career forward

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