Customer Success
1 week ago
Who we are:
At Arventa, we're helping businesses create safer, smarter workplaces with our WHS software. Currently supporting 3000 Australian businesses, we're looking for someone who's passionate about customer success—someone who ensures every customer not only gets started quickly but also continues to see real value every day.
This is a great opportunity to join a leading provider of Risk Management Software and be at the forefront of innovation in the industry.
The key to your success will be your ability to build strong relationships at all levels, combined with a high degree of self-motivation, commitment, and initiative.
What You'll Be Doing:
Smooth Onboarding: Guide new customers through setup so they can hit the ground running with confidence.
Customer Success Partner: Proactively connect with customers, making sure they're reaching their goals and uncovering ways they can get even more from our system.
Expert Support: Respond to inquiries by phone, email, or chat with speed, empathy, and technical know-how.
Knowledge Builder: Create and update articles, guides, and tutorials that empower customers to help themselves.
Customer Advocate: Capture and share feedback with our product and development teams to help shape what comes next.
What We're Looking For:
Proven SaaS Background: Experience in customer success, account management, or technical support in a B2B SaaS setting.
Proactive Approach: You don't just wait for tickets—you actively followup to support great customer outcomes.
CRM Know-How: Comfortable using platforms like HubSpot, Zendesk, Zoho or Salesforce to manage relationships and document interactions.
Clear Communicator: Able to translate complex ideas into simple explanations, whether in writing or over the phone.
Problem Solver: You enjoy troubleshooting, asking the right questions, and getting to the root of an issue.
Why work with us:
We pride ourselves in upholding a respectful and supportive environment; if there's something you need to get your work done, we'll get it for you
Growth opportunities
Regular professional development
A strong emphasis on work/life balance including weekly and monthly office social activities
Office conveniently located near The Grounds
Onboarding requirements
Undergo a pre-employment National Police Check
Supply copies of all educational qualifications
Our Team & Culture
We're customer focused: Everything we do, we do to make things better for our customers. We innovate and continuously improve. Better products. Better service. More Value.
We're here to win:We lead in a market that never stops moving. We have the courage to commit, to make tough decisions and when we need to we turn on a dime.
We love this stuff:We hire smart, fun, talented people who want to make a difference.
We've got each other's backs:We value honesty, appreciate diversity and insist on respect. We're here for each other. Every day. We win as a team with a shared spirit of optimism.
We're owners and we act like it:We take initiative, act with urgency and are accountable for results. We're all engaged.
Integrity is non-negotiable: Our customers, suppliers, partners, stakeholders, communities and competitors can all trust us to do the right thing. No exceptions.
This is a fulltime, in the office role based in our Turner Office.
Note that only short-listed candidates will be contacted.
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