Senior IT Helpdesk Technician

5 days ago

North Boambee Valley, Australia Advanced Technology Full time $50,000 - $70,000
Are You the Person for our Team? 

We are looking for an “A-player”.  

You will be hard working, driven, highly motivated and live up to the very high technical standard for our IT Experts. 
You will be working alongside a dynamic team of “best in town” and always go above and beyond for our clients. 

We are a growing business that provides "top of the class " IT support for business clients in the Coffs Harbour / Port Macquarie area.   Our motto is: “We are going in when everyone else runs away".   We are a strong team and we like to challenge each other. 
Honest feedback and self-improvement are our daily bread. 

If you are an average IT support person, please do not apply. 
If you cannot handle honest feedback, do not apply. 
If you are not a team player, please do not apply. 
If you want to start your own business, do not apply. 
If you have no sense of humour, you guessed it, do not apply.   You'll be working on: 
  • Helpdesk Support Level 1 & 2 & 3 Support. 
  • Setup & Support Server Environments 2012 ,2016, 2019 environments, Hyper-V, SQL, Exchange 3rdParty and occasionally Linux. 
  • Setup & Support Desktop Environments Windows 10 & and now and again MAC. 
  • Setup & Support Mobile Devices, Android, and iPhone 
  • Setup & Support many network devices and: we love Ubiquiti.  
  • Microsoft Office 365, MYOB, Global Spam Filtering, Managed AV, Managed Backup, and many other cloud solutions. 
  • Setup and maintain our expanding Cybersecurity Program.  
  • Setup, troubleshooting, supporting, optimising, patching, fixing and all things in between. 
  • The job is 50% in the office 50% on-site and sometimes you work can from home.  
 You'll need: 
  • Desktop, Server & Cloud Helpdesk support background with at least 3 years' experience, ideally in an MSP environment.  
  • An eye for details and a commitment to doing things right first time around.  
  • Skills in Networking, Active Directory, DNS, DHCP, Routing, NTFS, Azure, RMM, PSA. 
  • Logical troubleshooting skills, with the ability to work autonomously. Work with other IT teams and vendors to resolve complex infrastructure or application problems. 
  • Become a “Level 7 intrapreneur”.  

If you have a few skills missing, we will teach you. Can you see yourself as an IT Expert who steps up to the challenge, has a high level of integrity and loyalty? What are you waiting for? 
Apply now by sending your resume including a “C O V E R   L E T T E R” explaining in your OWN words why are you the ideal candidate. 

About Advanced Technology:

"Growth and Profit through IT" - We help you grow your business through better technology, less downtime and increased efficiency. Our help desk is ready to help your staff with any query and our proactive monitoring means that most issues get resolved before you even knew they existed. We are based in Coffs Harbour, but also service small to medium sized businesses in the North throughout Woolgoolga and Grafton; South throughout Nambucca, Macksville, Kempsey and Port Macquarie; and West throughout Bellingen and Dorrigo.

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