Senior Service Technician

7 days ago

North Mackay, Queensland, Australia Cse Full time

Overview
CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources and utilities across Australia and New Zealand.
We design, supply and install telecommunications solutions to help our clients keep their workforce safe and manage their most critical assets. CSE Crosscom is part of the CSE Global Group of Companies, operating in over 20 countries and listed on the Singapore Stock Exchange.
Role
As a Senior Service Technician in the Mackay branch, you will be a key member of the Crosscom Technical Services team and be hands on with clients across industry sectors, understanding their needs and requirements therefore setting them up for success. You will work around servicing, maintenance on both new and existing clients, being an SME on the Crosscom technology and be best positioned to consult on the utilisation, optimisation making productive recommendations and assisting the business development goals CSE Crosscom.
Responsibilities
Manage servicing and maintenance for new and existing clients; act as SME on Crosscom technology; provide consultations to optimise utilisation and productivity to support business development.
Prepare implementation plans, site assessments / surveys, and reports (internal and external).
Coordinate radio programming, testing and maintenance of code plugs.
Ensure compliance with ACMA regulatory requirements.
Maintain and document technical service procedures, PMI and schedules.
Provide high-level customer service with clear communication at all business levels.
Demonstrate exceptional critical thinking, problem solving, fault finding and decision making in time-critical client scenarios.
What We Offer
Attractive remuneration package and benefits
Vehicle – Fully equipped
Excellent personal development opportunities with training, mentorship and upskilling
Career growth with a fast-growing company
Numerous employee benefits and HR resources
Excellent stability and long-term prospects with expansion of clients and services in every state
At CSE we are committed to creating a supportive and inclusive work environment where all employees can thrive, which are reflected in our values. If you are a motivated and driven individual who is willing to put in the effort to succeed, we encourage you to apply.
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