Automotive Helpdesk Consultant

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women’s Conference.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:
- Fully maintained motor vehicle excluding fuel and including insurance.- 14% superannuation with subsidised income protection, life and total disability insurance.- Annual contribution to your private health insurance worth over $1800.- Significant family vehicle lease and purchase discounts.- Flexible hours and workspaces, with a hybrid of working from home and in the office.- Wellness facilities - free onsite gym, end of trip facilities.- Free car parking and discounted onsite café.- Free onsite primary school holiday program.- 10 days paid domestic and family violence leave.- Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership.- Paid volunteer days to support your community and matched giving program.- 16 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave.

What you’ll contribute to

An exciting opportunity has arisen for an Automotive Helpdesk Consultant to join our Quality & Service Division in a Max Term role for 6 months.

The Quality & Service Division is responsible for planning, coordination and execution of all customer activities including customer support, warranty, service value chain, in-field product performance, customer quality engineering and Dealer operations to retain customers for life through optimised services and products, grow the market, contribute to profitability objectives and strengthen the Toyota & Lexus brands.

The Automotive Technical Help Desk Team is primarily responsible for providing technical diagnosis support to Dealer Technicians in the Toyota & Lexus networks. Contributing to Dealer Fix It Right (FIR) and Early Detection, Early Resolution (EDER) strategies & activities for Technical Service Operations.

This role is based in Altona North with requirement to be onsite 5 days a week with some flexibility.

How you’ll make an impact- Support the Dealer network with technical assistance and diagnosis support primarily via the TSS (Salesforce) system and by telephone.- Assist with projects relating to new model service performance, product performance and accessory parts development/introduction to the Australian market, by providing direct interaction the Dealer network, to contribute to the achievement of Q&S objectives. Support release of focussed countermeasure parts or campaign parts where release qualification is required.- Implement and develop processes and procedures for the Technical Helpdesk support to maximise customer satisfaction and retention.- Maintain reporting systems to provide the business with accurate and timely information to support planning, budgeting and forecasting activities.- Monitor own tasks with respect to compliance with all relevant regulations and statutory requirements to minimise Toyota’s risk exposure and liabilities.

Your attributes - If you’ve got one or more, we’d love to hear from you- Formal trade qualifications as an Automotive Technician (Certificate III Light Vehicle Technology or equivalent) with significant experience as a senior technician.- Automotive industry experience in roles covering both technical matters and customer management.- Strong product and technical knowledge of Toyota and Lexus range preferred but no esstential.- Proven ability to effectively communicate with stakeholders and negotiate outcomes.- Strong understanding of the automotive industry and Dealer networks.- Understanding of the business and its commercial drivers.

You’re welcome to find out more by visiting our careers page:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

We don’t require a cover letter or selection criteria to be addressed.

Come with us and help create the future.

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