Customer Success Manager

2 weeks ago

Haymarket, New South Wales, Australia Tracksuit Full time
Overview As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit Dashboards.
Why this role exists: At Tracksuit, Brand Champions turn brand health data into business momentum. You'll help marketers get max value from their Tracksuit dashboards so they renew, expand, and rave. You'll be the trusted partner for a portfolio of brands, educating, unblocking, and celebrating progress. As we scale a product customers love and a community marketers are proud to belong to, this role is central to Tracksuit's expansion.
What you'll do:
Onboard & activate: Set clear success plans and get customers to first value quickly.
Run brilliant rhythms: Lead Quarterly Check-Ins that tie product usage to outcomes.
Protect & grow: Spot risk early, build save plans, own renewals, and drive expansion.
Turn insight into impact: Translate feedback into crisp, actionable signals for Product & Marketing.
Keep the house tidy: Maintain accurate health, notes, and forecasts - no surprises.
Level up the journey: Champion playbooks and continuously improve our customer experience.
Build real relationships: Partner with CMOs, Heads of Marketing, founders and marketers with calm, clear communication.
What you'll bring:
2–4+ years in Customer Success /

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