Customer Success Manager

2 weeks ago

Haymarket, New South Wales, Australia Sitemate Full time
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Sitemate provided pay range
This range is provided by Sitemate. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$100,000.00/yr - A$100,000.00/yr
Thank you for stopping by and learning more about this role at Sitemate.
Overview
We're looking for an enthusiastic and motivated Customer Success Manager to join our Sydney team, helping us drive customer activation, retention, and growth. You may have experience as a Customer Success Manager, or experience in another customer-facing role. If you have worked in a SaaS sales role but want to pivot to Customer Success, this role would be a great fit for you.
You'll work closely with the Manager of Customer Success and colleagues across our Customer Success & Sales teams within our SMB Pod, to gain a broad understanding of the SaaS delivery model. You will be exposed to Sitemate's founders and cross-functional teams.
Responsibilities
Take ownership of a portfolio of customers as their main point of contact.
Prescribe recommendations for configuring our software for a range of use cases in the heavy industries.
Monitor customer

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