IT Service Desk Coordinator

2 weeks ago

Haymarket, New South Wales, Australia Grace Worldwide Pty. Ltd. Full time
Overview We are looking for a customer focussed individual where the primary objective is to provide support and assistance with resolution of IT incidents and requests. Your proven, strong communication, proactivity and time management skills will ensure you build strong working relationships with internal and external customers.
About The Role
An opportunity now exists for an IT Service Desk Coordinator to join our IT Team based at our head office in Seven Hills. Reporting to the IT Service Delivery Manager, you will be responsible for ensuring an efficient service is provided to our users in order to meet the needs of the business and ensure timely responses and resolution to incidents and requests. The opportunity would also suit a graduate or someone looking to start their career in IT.
The duties will include:
Act as the primary point of contact for all incidents and requests
Provide first and second line technical support on a wide range of technologies and systems via phone, email and face to face
Resolving incoming support incidents
Service, prioritise and escalate inbound service requests
You will also be expected, where required, to participate in a range of projects and become a subject matter expert for a variety of company systems
About You
To be considered for this role, you will:
Call on your previous IT experience including desktop and application support, licensing and diagnostics to provide an exceptional service in a demanding but rewarding environment
Have a minimum of 6 months experience in any IT environment with particular emphasis on help desk/service desk, application support, or system administration roles
Have excellent communication and interpersonal skills to liaise with people at all levels of the business (both internal and external) with confident verbal and written communication
Highly motivated and have a keen eye for detail and able to follow through on tasks
Ability to work unsupervised and as a team player whilst accountable for your own actions
Ideally worked 6 months in a system support role preferred
Experience with Windows Desktop PC/Office365/Active Directory/MFA preferred
Experience with SOE Imaging, Remote Support Technologies, Mobile Device Management and Telephone systems desirable
Have a passion for technology
If you are looking for an exciting and challenging opportunity, want to make a difference, work autonomously and own what you do, then we are looking for you
What's in it for you?
A competitive remuneration package
The opportunity of career advancement through mentoring and our formal learning and development program
A great team environment and culture
Fantastic employee reward and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice
To know more about the exciting employee benefits at Grace, click on the following URL for more information

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