Student Services Officer

4 days ago

Haymarket, New South Wales, Australia George Brown College Sydney Australia Full time $55,000 - $65,000 per year

Yes, we are hiring George Brown College (GBC) is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Would you like to work in a friendly and supportive environment, where you can interact with interested learners? Would you like to work in the centre of Sydney CBD? Then, don't wait Apply TODAY

GBC is a boutique College set up to provide a premium educational experience. We offer a range of English courses and VET courses that have been carefully designed to benefit you. We are tailor-made for students who are seeking a quality academic experience, a personal level of service in a caring, relaxed atmosphere with supportive professional staff who will help you achieve your academic goals. The college has modern facilities to meet the expectations of contemporary international students.

We are currently seeking a full-time experienced Student services Officer in Sydney CBD who will be a key member of the Compliance team, provide general administration guidance and support to the Student Services/Admissions Departments and all areas of the College, when needed.

Successful candidates will be required to:

  • Ensure that the RTO maintains compliance with the regulatory standards for RTOs
  • Data entry, record management and monitor accuracy and consistency in documentation and student Data Management system (RTOManager, Moodle - eLearning)
  • Assist students in all areas of their enrolment (processing necessary paperwork, interpreting data and conveying accurate information regarding attendance, course progress and payments)
  • Calling students and follow – up
  • Manage and maintain all Compliance and Student Record Intervention – in relation to Attendance, Academic performance and any other Requests
  • Provide general administrative support to Academic, Student Services, Marketing, Admissions – issuing of Offer Letters and eCoes, and all areas of the college as would be required
  • Understand and provide accurate information about the College's courses, timetable, policies and procedures
  • Perform Administrative/Reception (answering phone calls, address to students needs in reception desk), Academic and Marketing support functions, including Admissions when required

Essential Requirements:

· Smiling approachable personality – candidate must have the right attitude like willing to learn, friendly, cooperative, team-player, motivated and enthusiastic

  • Experience with RTOManager and eLearning (Moodle) Platform
  • Meeting deadlines in monitoring student attendance and academic progress
  • Effective implementation of intervention policy to ensure student comply with their visa conditions
  • Excellent communication (written and verbal), organisational and time management skills
  • Good planning and organisation skills and an impeccable attention to detail
  • Advanced computer skills – Word, Excel, Outlook and Powerpoint (minimum)
  • A willingness to work flexible hours & do what is required when the college cycle requires it
  • Permit to work in Australia

Desired criteria:

  • Previous work experience in Student Services or Compliance in a CRICOS registered training organisation

· Practical experience in using PRISMS

  • Knowledge of National Code and Vocational Education and Training Industry
  • Bilingual

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Work Location: In person

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