Service Manager

We have a full-time permanent role as a Service Manager
- Client Services to lead teams across SIL in our Gold Coast Region plus Pallara STA
- $101,092.16 base + 11.5 Super +NFP Packaging
- Permanent Full-Time role overseeing our SIL in Gold Coast Region + STA Pallara
- Supporting our clients to lead joy-filled lives everyday

At Afford, we are focussed on improving the lives of people with disability by prioritising their choices, promoting their rights and exploring possibilities together. In this Service Manager role, you will support this vision by connecting with people. You will lead a team of Support Workers and oversee the day-to-day operations of our SIL services across the Gold Coast Region and SDA in Pallara. Along with this you will work alongside our clients, families, external stakeholders while aligning with our vision to enhance the lives of people with disabilities.

**What you will do**
- Foster and develop capable teams to ensure exceptional services are provided to clients, families, and carers in accordance with the NDIS Code of Conduct and practice standards.
- Lead and coach a team, providing them with the expertise and support needed to handle complex or unclear issues and ethical challenges, while following policies and procedures.
- Ensure rosters are efficiently and compliantly produced, aligning with individual care plans and budgets.
- Proactively manage all incidents, accidents, hazards, complaints, and staff grievances in line with policies and procedures.
- Ensure client goal setting and reviews are undertaken in line with policy and procedures framework.

**What you will bring**
- Relevant Tertiary qualifications with relevant experience
- Recent successful experience providing high quality services to clients with complex care needs,
- Recent experience in successfully developing and building teams to deliver high quality and client-centric services,
- Highly effective and empathetic communication skills as you will be communicating with your team, client families and a large group of stakeholders on an ongoing basis.
- Ability to develop, plan and implement Individual Plans
- Ability to multitask, meet deadlines and to work effectively under pressure

Additionally, you’ll need to hold (or be willing to obtain) a current NDIS Worker Screening Check, Working with Children Check, a ‘C’ class driver’s license, and an up-to-date COVID vaccination certificate or a medical exemption.

**What we offer**
- Be part of a team united by a common purpose, vision, and values, working together towards a clear and meaningful strategic direction.
- Benefit from our commitment to your professional growth and career progression, with initiatives designed to nurture and grow exceptional talent.
- Increase your take-home pay with tax-free NFP salary packaging options, including up to $15,900 for living expenses and $2,650 for entertainment each year.
- Enjoy a workplace that recognises your efforts with a strong rewards program, flexible working arrangements, and wellbeing initiatives like subsidised gym memberships.
- Join an organisation that values being good humans and good corporate citizens. We celebrate diversity, inclusion, and belonging, support First Nations reconciliation, make ethical choices, and view our commitment to our clients as a lifelong journey.

**More about Afford**

Afford exists to create an inclusive world where human rights are realised - a world where people of all abilities come together to share in life’s adventure. If you’re passionate about this purpose, you’ll find your place here, where our values guide everything we do: we are kind, we are clear, we are a team, and we explore.

We take pride in putting our clients at the heart of our work, creating environments where independence thrives, skills are nurtured, and barriers are broken down. At Afford, we say, "You can connect today, and we can explore tomorrow together." Are you ready to explore tomorrow with us at Afford?