Customer Service

6 days ago

Minchinbury, Australia Fencing & Gate Centre Full time

**The Role / Hours**:

- Monday to Friday: 7am - 3:30pm
- Every Second Saturday: 7am - 1pm (Optional Monday off the Saturday)

**Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? Whether you're looking to kick-start your career in customer service or elevate your experience in a hardware/retail setting, we have an exciting opportunity for you**

Join us at our Minchinbury office, where we take pride in delivering top-quality products and outstanding service to our valued trade customers. As we continue to expand, we are seeking a dedicated and enthusiastic **Customer Service Representative / Sales Administrator** to join our team.

**Responsibilities**:
**Sales Support**: Collaborate with the sales team to process and follow up on customer orders, ensuring accuracy and timely delivery. Identify potential upselling or cross-selling opportunities.

**Product Knowledge**: Develop a deep understanding of our product range, features, and benefits to assist customers effectively and make informed recommendations.

**Order Management**: Accurately process and track customer orders, coordinating seamlessly with warehouse and logistics teams to ensure efficient delivery.

**Administrative Tasks**: Complete data entry, maintain customer records, prepare sales reports, and assist with other duties as needed.

**Relationship Building**: Cultivate positive relationships with trade customers, understanding their unique needs and providing personalized support to enhance their experience.

**Requirements**:
Previous customer service experience, ideally in a hardware/retail environment (advantageous but not essential).

Excellent communication skills, both verbal and written, with the ability to engage effectively and provide clear information.

Strong organizational skills, attention to detail, and ability to multitask.

Proficiency in MS Office (Word, Excel, Outlook) and comfortable with computer systems.

Customer-centric mindset, adaptable to various customer situations and needs.

Proactive and self-motivated, capable of working independently and collaboratively within a team.

Flexibility to work full-time hours, including occasional weekends or public holidays as required.

**What We Offer**:
Competitive salary commensurate with experience.

Ongoing training and development opportunities to enhance your skills and advance your career.

Supportive and inclusive work environment fostering teamwork and collaboration.

Employee discounts on our extensive range of products.

Opportunity to join a reputable and growing organization in the hardware industry.

Pay: $25.00 - $35.00 per hour

Expected hours: 38 - 45 per week

Work Authorisation:

- Australia (required)

Work Location: In person

  • Customer Service

    1 hour ago

    Minchinbury, Australia Fencing & Gate Centre Full time

    **About the business** We are a fast-paced Fencing manufacturing company who prides itself on the highest quality of workmanship and products in the marketplace. We push ourselves to constantly grow and improve not only our presence in the market but our approach to customer service and customer satisfaction.We are seeking an outgoing individual, reporting...

  • Customer Service

    6 days ago

    Minchinbury, Australia Solatube Australia Full time $60,000 - $70,000 per year

    Solatube Australia is a market leader in daylighting and natural ventilation solutions. We're looking for an energetic and organised Customer Service & Distributor Development Coordinator to join our team.This is a dual role combining customer service excellence with distributor support and administration. You'll be the first point of contact for customers...

  • Customer Service Officer

    6 days ago

    Minchinbury, Australia Afford Full time

    **Why join AFFORD?** - Not for profit salary packaging available of up to $15,900 NFP. - Access to Afford Rewards which entitles you to discounts on a range of products and services. - Discounted gym memberships nationwide (Fitness Passport). - Ongoing paid training and professional development. **About the role**: This role will deliver a customer-first...

  • Team Leader

    6 days ago

    Minchinbury, Australia Afford Full time

    **Why join AFFORD?** - Not for profit salary packaging available of up to $15,900 NFP. - Access to Afford Rewards which entitles you to discounts on a range of products and services. - Discounted gym memberships nationwide (Fitness Passport). - Ongoing paid training and professional development. **About the role**: This role will motivate and drive a team...

  • Customer Service Team Member

    2 weeks ago

    Minchinbury, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service

    2 hours ago

    Minchinbury, Australia Costaline Hair & Beauty Supplies Full time

    Join Our Team as a Customer Service & Store All-Rounder! We’re looking for a Customer Service & Store All-Rounder to join our trade-only hair and beauty supply business. If you’re enthusiastic, organised, and passionate about customer service in a fast-paced environment, this could be the perfect role for you! **About Costaline**: We are a leading...

  • Customer Sales

    2 weeks ago

    Minchinbury, Australia Repco Full time

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment._ **Customer Sales & Service - Monday - Friday availability** Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia and New Zealand. Our brand stands for...

  • Customer Service/sales Representative Role

    2 weeks ago

    Minchinbury, Australia S&You Full time

    Have van will travel, Salary on offer $90K+ Super - Provide the local manufacturing community, breakfast, lunch & snacks - Work to timelines & carve a career in life of an FMCG employee **THE COMPANY** For 20 years plus this business has provided high-quality food and reputable customer service. They are driven to better themselves working to quality...

  • Customer Service/pre Construction Approval Officer

    6 days ago

    Minchinbury, Australia Kastelan Designer Homes Full time

    Looking after customers during the pre construction process, from point of sale through to construction start Minimum one year experience with a project home builder in a similar role is essential Duties will include - Liaising with Clients and providing up to date information on the progress of their file - Organizing and procuring correct documentation...

  • Field Service Technician

    1 week ago

    Minchinbury, Australia Rotork Full time

    **Company Description** Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. Reporting to the Service Supervisor, in this role you will be part of a National team of...