Customer Service

2 weeks ago

Minchinbury, Australia Fencing & Gate Centre Full time

**The Role / Hours**:

- Monday to Friday: 7am - 3:30pm
- Every Second Saturday: 7am - 1pm (Optional Monday off the Saturday)

**Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? Whether you're looking to kick-start your career in customer service or elevate your experience in a hardware/retail setting, we have an exciting opportunity for you**

Join us at our Minchinbury office, where we take pride in delivering top-quality products and outstanding service to our valued trade customers. As we continue to expand, we are seeking a dedicated and enthusiastic **Customer Service Representative / Sales Administrator** to join our team.

**Responsibilities**:
**Sales Support**: Collaborate with the sales team to process and follow up on customer orders, ensuring accuracy and timely delivery. Identify potential upselling or cross-selling opportunities.

**Product Knowledge**: Develop a deep understanding of our product range, features, and benefits to assist customers effectively and make informed recommendations.

**Order Management**: Accurately process and track customer orders, coordinating seamlessly with warehouse and logistics teams to ensure efficient delivery.

**Administrative Tasks**: Complete data entry, maintain customer records, prepare sales reports, and assist with other duties as needed.

**Relationship Building**: Cultivate positive relationships with trade customers, understanding their unique needs and providing personalized support to enhance their experience.

**Requirements**:
Previous customer service experience, ideally in a hardware/retail environment (advantageous but not essential).

Excellent communication skills, both verbal and written, with the ability to engage effectively and provide clear information.

Strong organizational skills, attention to detail, and ability to multitask.

Proficiency in MS Office (Word, Excel, Outlook) and comfortable with computer systems.

Customer-centric mindset, adaptable to various customer situations and needs.

Proactive and self-motivated, capable of working independently and collaboratively within a team.

Flexibility to work full-time hours, including occasional weekends or public holidays as required.

**What We Offer**:
Competitive salary commensurate with experience.

Ongoing training and development opportunities to enhance your skills and advance your career.

Supportive and inclusive work environment fostering teamwork and collaboration.

Employee discounts on our extensive range of products.

Opportunity to join a reputable and growing organization in the hardware industry.

Pay: $25.00 - $35.00 per hour

Expected hours: 38 - 45 per week

Work Authorisation:

- Australia (required)

Work Location: In person

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