Service Manger

**Due to our strategic growth within the Client Services Division, we are looking to appoint a Service Manager who is experienced, passionate, and dedicated to making a difference.**

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- **$98,147.92 base + super + NFP salary packaging + on call allowance**:

- **Permanent Full-Time role based at our Logan Region**:

- **Dynamic leadership role and career development opportunity**

**Why join AFFORD?**
- Above award hourly rates + penalties
- Not for Profit salary packaging, up to $15,900 + meal & entertainment card
- Access to Afford Rewards which entitles you to discounts on a range of products and services
- Discounted gym memberships nationwide (Fitness Passport)
- Ongoing paid training and professional development
- On the job support and supervision

**About the role**

We have a full time permanent role for a **_Service Manager - Client Services_** to lead teams across Day Program and Accommodation in the **Logan Region **area. You will be responsible for managing all aspects of the day-to-day operations as well as building a culture of customer-centricity.

On a day to day basis you will be responsible for;
- Coaching and developing your team,
- Providing advice and continually monitoring all aspects of clients care including care and funding plans, medication and behaviour support, restrictive practices and incident reporting,
- Cultivating and growing close family and carer relationships,
- Building of robust 24/7 roster across services,
- Ensure all compliance measures are being met,
- Manage and co-ordinate all site administrative processes and assets,
- Invoicing and administration for NDIS clients,
- Budget management,
- Provide support to the Regional Lead for your region.

**About you**

This role would suit someone who thrives on challenge and is ultimately looking to grow their management career. This role reports into a supportive Regional Lead who is interested in building a succession plan and developing your potential to its fullest.

In addition to this we see you as having;
- Recent successful experience providing high-quality services to clients with complex care needs,
- Recent experience in successfully developing and building teams to deliver high-quality and client-centric services,
- Highly effective and empathetic communication skills as you will be communicating with your team, client families and a large group of stakeholders on an ongoing basis.
- Ability to develop, plan and implement Individual Lifestyle Plans
- Ability to multi task, meet deadlines and to work effectively under pressure
- Upto date Covid Vaccination evidence
- Relevant qualifications

In return **we offer**;
- Not for profit salary packaging that increases your take home pay + meal and entertainment card.
- Wellbeing benefits such a Fitness Passport which gives you and your family access to a wide choice of fitness facilities close to home and work.
- Afford Rewards - which enables you to purchase discounted vouchers and access exclusive offers with a huge range of retailers, products and services.
- Ongoing paid professional development and training

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.