Customer Success Lead

1 week ago

Melbourne, Australia Precedence Health Care Full time

Are you passionate about chronic disease management in primary care and want to be part of the future of health care in Australia?

Precedence Health Care has been developing digital solutions for integrated care planning and chronic disease management for over 12 years and form part of Sonic Clinical Services, the primary care division of Sonic Healthcare.

Our mission is to deliver exceptional technology to provide extraordinary healthcare for all. We are committed to providing products that are simple, accessible and collaborative, to provide a better, healthier life for everyone.

**The Opportunity**:
We have an opportunity for a Customer Success Lead to join our team and support our clients

The Customer Success Lead is integral to the continued reputation, success and growth of Precedence Health Care.

**Key responsibilities include**:

- Build and maintain lasting relationships with clients throughout their customer lifecycle.
- Regular communication with clients ensuring their needs are met and identifying new opportunities
- Maximise the uptake of our product suite within an existing client portfolio, growing opportunities and revenue in our target market.
- Work closely with sales, customer support and product development teams to deliver an exceptional end to end customer experience.
- Facilitate and execute training sessions with clients.
- Investigate and help resolve troubleshooting for our customers.
- Managing small to large projects as multiple customer groups are onboarded.

**What we are looking for**:

- A strong understanding of primary healthcare
- A background in primary healthcare such as Practice Nursing, Practice Management or change management roles is desirable but not essential
- Previous experience in account/relationship management, preferably within healthcare
- Your picture is next to communication in the dictionary
- Problem solving might as well be your last name as you love a challenge
- You are flexible, open to change, and able to work independently
- Ability to build on extensive client database
- Competent use of a CRM system and Microsoft Office suite

**Salary**: From $80,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)

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