Volunteer Recruitment Coordinator

**About the Role**

At RSPCA Queensland, volunteers are the lifeblood of everything we do. If you love connecting with people and want to play a pivotal role in supporting our furry, feathered, and scaly friends, this is the role for you

As our Volunteer Coordinator, you’ll be the driving force behind attracting, onboarding, and retaining passionate volunteers across the state. You’ll champion a vibrant volunteer culture that’s all about fun, teamwork, and making a real impact in animal welfare. Working closely with managers and volunteers, you’ll ensure everyone feels valued, supported, and equipped to contribute their best.

**Day-to-Day Responsibilities**
- Identify volunteer recruitment needs, develop targeted advertising and outreach strategies, screen applicants, and ensure a smooth onboarding experience that sets volunteers up for success.
- Coordinate and deliver engaging Volunteer Orientation sessions that inspire and educate new volunteers, answering questions and providing essential information with confidence and warmth.
- Act as the go-to person for volunteer enquiries, offering timely assistance and fostering an inclusive, welcoming environment that promotes retention and satisfaction.
- Maintain and regularly update the volunteer database with accuracy, provide training and support to managers on database usage, and ensure all administrative duties related to volunteers are completed efficiently.
- Build and nurture a positive volunteer culture based on fun, respect, and teamwork. Ensure regular two-way communication with volunteers and managers to maintain inclusion, share updates, and gather feedback.
- Step in to provide support and guidance during sensitive or challenging situations, working collaboratively to find effective solutions that respect everyone involved.
- Monitor volunteer feedback and participation data, identify opportunities for improvement, and collaborate with teams to implement retention initiatives and enhance volunteer experiences.
- Work alongside RSPCA staff across departments to ensure volunteers are integrated effectively and their contributions are recognized and maximized.

**About you**
- A genuine passion for animal welfare and a strong alignment with RSPCA Qld’s mission, values, and principles.
- Experience in recruitment, people management, or volunteer coordination — ideally across diverse age groups and backgrounds.
- Outstanding communication skills — you’re a natural relationship builder who listens actively and communicates clearly and empathetically.
- Exceptional organisational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- A friendly, approachable personality with a flair for customer service and the ability to inspire and motivate volunteers and colleagues alike.
- Comfort with administrative tasks and proficiency in Microsoft Office and database management.
- Tertiary qualifications in Human Resources, Business, or related fields are a bonus but not essential.
- Personal drive, initiative, and a proven ability to deliver results while fostering a collaborative team spirit.

**Why Work With Us?**
- Purpose-Driven Impact: Your efforts will directly support animal welfare initiatives, improving the lives of thousands of animals and the volunteers who care for them.
- Positive Culture: Join a team that values respect, collaboration, and fun, with a strong focus on wellbeing and professional growth.
- Flexible Working: We understand life is busy—enjoy flexible working arrangements designed to suit your lifestyle.
- Learning & Development: Access opportunities to build your skills and advance your career within a supportive organisation.
- Exclusive Perks: Enjoy free adoption packages, 50% off Royal Canin feeding, staff discounts, free on-site parking, and more
- Diversity & Inclusion: Be part of an inclusive workplace where everyone is welcome and valued regardless of background or identity.

**Ready to Help Us Change Lives?**

RSPCA Queensland acknowledges the Traditional Custodians of the land on which we work and pay respects to their Elders past, present, and emerging. We are an equal opportunity employer, committed to diversity and inclusion.