Customer Service Manager

4 days ago

Sydney, Australia Myer Full time

**Job no**: 942773
**Work type**: Permanent / Full time
**Location**: Sydney City

**From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**.

**Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being “right at home”.**

Be part of the leadership team at **Flagship Myer Sydney City**, leading Beauty & Cosmetics teams to success by delivering superior customer service to achieve profitable sales. Be responsible for championing Myer strategy, managing day-to-day operations, building customer loyalty and driving sales.
- **Flagship Sydney City**:

- **Beauty & Cosmetics**

**About The Role**:

- Manage the daily activities of Beauty & Cosmetics teams, building customer loyalty and driving e financial performance
- Optimise the productivity of the team by leveraging workforce management
- Drive high performance, customer focused culture through role modelling, communication, feedback and recognition
- Maximise the team’s service and selling activities by effective management and delegation to minimise operational activities
- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
- Maximise time spent on selling floor to lead and manage the Beauty business, gaining insights and exceeding customer expectations
- Embed new initiatives to inspire our teams and our customers

**About You**:

- Previous experience as a Retail Manager, area manager or similar, managing sales for a large portfolio, ideally within Beauty
- Proven people leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead teams and drive/achieve sales and meet/exceed KPI's
- Experience in performance management will be highly regarded
- Superior customer Service and Selling skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to work independently on prioritising and meeting deadlines

**Benefits to you**:

- Become a leader at a Flagship store with Australia’s most-loved department store
- Career development and progression opportunities
- A great range of discounts and Myer Team Member exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more

Our management teams work across key store trading hours, including extended/peak trade (e.g. Black Friday and Christmas-New Years).

**Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.**

**Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.**

**Welcome Home**

**_ Equal Opp. Employer:_**_ We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve._

**Applications close**: 07 Feb 2025 AUS Eastern Daylight Time

  • Customer Service Representative

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Representatives Part Time - Brookvale Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($71,959 - $ 87,753pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**: Brookvale Service Centre **Employment Status**:Part Time, ongoing...

  • Customer Service Officer Lvl 1

    7 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Support Officer - Building Commission NSW** **Grade**: 1/2 Clerk Grade **Salary range**: $75,728 - $82,329 + superannuation and leave loading **Duration**: Temporary up to November 2025 **Applications Close**:Tuesday, 15th July 2025 **Location**: Parramatta **About the team** This role is an exciting opportunity to work within the Plumbing...

  • Manager Complex Customer Communications

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Clerk Grade: 11/12 (one role available)** **Employment Type: Temporary to 30 June 2026** **Hybrid vs In-office requirements** **These roles sit within the Revenue NSW Division in the Taxes & Grants team** **About the team** The Program Delivery Team in Taxes & Grants are tasked with leading innovative and best practice projects in supported programs. The...

  • Manager Customer Engagement

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager Customer Engagement, Ongoing, Sydney** The Department of Customer Service (DCS) is looking for an enthusiastic and team-orientated individual within the Customer Engagement team in ICT. The successful applicant will be supporting agencies across The Department of Customer Service. The right applicant will be a team player able to hit the ground...

  • Manager Dispute Services

    7 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Dispute Services - Grade 11/12** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Manager, Dispute Services to join the Medical Services team! **Benefits**: - Fulltime ongoing role based in Sydney CBD - Grade 11/12; Salary package ranging from $134,411 - $155,445 per annum plus...

  • Assistant Advisor, Customer Support

    7 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Customer Support, Ongoing opportunity based in Sydney or Gosford + hybrid working options** - Assistant Advisor, Customer Support - Ongoing Full Time (35 hours/week) - Clerk Grade 5/6: $97,027 - $107,059+ super - Location: Gosford or Sydney - This is a hybrid opportunity and attendance in a SIRA based office will be required minimum 2...

  • Senior Advisor, Customer Insights

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Senior Customer Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunities Location: Parramatta CBD/Orange NSW with access to hybrid work arrangements Application Closing: Monday, 15th September 2025 [9:59am]...

  • Customer Case Officer

    7 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    Clerk Grade: 5/6 Employment Type: Temporary 6 to 12 months, with the possibility of extension Office based role in Parramatta This role sits within the NSW Small Business Commission Division in the Customer Experience team **About the team** The Small Business Commission is an independent authority which: - Provides a central point of contact for small...