IT Technical Services Lead

Rewarding long term career for a committed, performance driven professional
- City location with close proximity to public transport
- Collaborative and supportive culture

**The Organisation**

Adelaide Venue Management (AVM) is South Australia’s leading provider of venue management services. It is responsible for operating three of Adelaide’s most iconic venues: Adelaide Convention Centre, Adelaide Entertainment Centre, and Coopers Stadium, in addition to functions and events at The Drive.

**The Role**

We are seeking an experienced ICT professional to lead a small team and provide support for the Corporation in all aspects of ICT.

Reporting to the IT Manager, the IT Technical Services Lead is a technical expert that is a mentor, and a facilitator, helping the IT team navigate challenges, ensuring the successful completion of projects, tasks, and overall team performance.

We thrive in an in-office setting, where we work closely together. Our office is at the heart of everything we do, it’s not just where we work, it’s where our product comes to life.

**Key Responsibilities**:

- Lead, mentor, and motivate the IT Team to achieve efficient outcomes
- Provide technical guidance and support to the IT Team and assist with removing technical roadblocks
- Providing telephone and customer-facing IT support
- Managing support requests in the IT service desk ticketing system
- Testing and deploy updates to software, servers, and hardware

**Skills you will bring to the role**:

- Experience in a role delivering IT services and team, ideally in a medium to large business environment.
- High level of diverse IT skills, knowledge and experience
- Strong methodical approach to problem solving
- Ability to positively influence others to achieve results that are in the best interest of the organisation.
- Outstanding verbal and written communication skills.

**Why you'll love working with us**:

- Great team culture and supportive environment
- Training and development opportunities
- Salary dependent on experience
- Prime CBD location, close to public transport & the vibrant Riverbank precinct
- Discounted CBD car parking
- Choose between a supplied and laundered uniform at no cost or wear your own business attire.
- 20% discount off Food & Beverage at Home Ground Restaurant & Bar when working
- State government superannuation and salary sacrifice opportunities
- Volunteer opportunities with our community partners
- Annual AVM Conference and Awards to communicate, celebrate and reward

**About Adelaide Venue Management**

At AVM, our purpose is to attract and deliver outstanding events that advance South Australia and its communities. We are passionate about providing exceptional experiences for those who visit, work, and perform in South Australia, helping to shape the future of our vibrant state. With a focus on the events, entertainment, and sporting industries, we aim to position South Australia as one of the world’s premier event destinations.

Our mission is to offer the highest level of service and create unforgettable experiences that support the state’s cultural and economic prosperity. As part of our growing team, you will have the opportunity to contribute to the development of world-class events that put South Australia on the global map.

**Our People**:
At AVM, our greatest asset is our people. We value teamwork, diversity, and the ideas that drive innovation. We believe in creating a supportive, inclusive environment where every team member can grow professionally and personally. As part of our team, you will play a key role in shaping South Australia’s future and legacy as an event destination.

**Our Culture**:
We foster a culture of excellence, where creativity is encouraged, collaboration is key, and new ideas are always welcome. We offer a positive, dynamic workplace where your contributions matter and where you’ll have the opportunity to make a real impact on both the local community and the global stage.

**Our Impact**:
When you join us, you are directly contributing to South Australia’s economic and cultural development. From iconic events to global sporting spectacles, your work will help strengthen South Australia’s position as one of the world’s top event destinations.

**How to Apply**

Applications, including a brief cover letter and up-to-date resume, may only be submitted via SEEK or the AVM Careers Website, addressed to Michelle Wiley, Senior Talent Coordinator.
- Adelaide Venue Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._