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Regional Technical Lead

2 weeks ago

Greater Adelaide SA, Australia NRI Australia Full time

**The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.**

Are you a technical leader passionate about driving service excellence and mentoring high-performing teams? We’re looking for a **Regional Technical Lead** to join our **Managed Services** division and provide leadership, technical oversight, and strategic direction for our regional workforce.

**About the Role**

As a **Regional Technical Lead**, you will be responsible for ensuring that service delivery through both **Managed Services and Project Services** aligns with best practices. You’ll work closely with our **Technicians and Service Delivery Managers**, acting as a key escalation point for technical performance and service issues.

In addition to providing hands-on leadership, you’ll collaborate with **Resource Management** to map the skills of your regional team, ensuring that workloads are effectively distributed to meet **customer, business, and individual needs** at the highest level

**Key Responsibilities**

**Technical Leadership** - Guide, mentor, and support the regional technical workforce, fostering a culture of continuous improvement and excellence.
**Service Delivery & Escalation Management** - Act as a focal point for escalations related to technical performance and delivery issues.
**Resource & Skills Planning** - Work closely with Resource Management to track technical skills within the region and ensure optimal workload distribution.
**Best Practice Alignment** - Ensure all service and project deliveries adhere to industry best practices.
**Collaboration & Stakeholder Management** - Liaise with internal teams and customers to drive outstanding service outcomes.

**What You’ll Bring**
- Proven experience in a **Technical Lead, Senior Engineer, or similar leadership role** within a **Managed Services or IT Services** environment.
- Strong background in **technical service delivery**, troubleshooting, and supporting **enterprise IT environments**.
- Ability to manage escalations effectively, providing clear guidance and technical direction.
- Experience in **resource planning**, workforce management, and skill development.
- Excellent stakeholder management skills, with a proactive and solutions-focused mindset.

**WHAT’S IN IT FOR YOU?**

**In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.**
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships

**DIVERSITY & INCLUSION**
**We value our collaborative culture and work together to support a variety of community organisations and social issues.**

**_Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow._**

**_We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond._**

**_We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers._**

**_Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI_