IT End User Service Delivery Technical Lead

3 days ago

Greater Adelaide SA, Australia Elders Full time

About the role

Reporting to the IT Portfolio Manager, our End User Service Delivery Technical Lead plays a critical part in aligning End User Services with Elders’ strategic goals, improving service quality, and ensuring a seamless technology experience for our workforce.

As our End User Service Delivery Technical Lead, you will manage and enhance our enterprise-wide end-user IT environment. This is a dynamic role that will see you overseeing support operations, lead EUS projects, and drive the adoption of modern workplace technologies. Working closely with vendors and internal teams, you'll ensure reliable, secure, and efficient IT services for staff across all sites.

Responsibilities

As the EUS Delivery Technical Lead, you will:

- Oversee daily EUS operations, ensuring efficient resolution of incidents, service requests, and escalations
- Monitor and manage service provider performance against SLAs and KPIs; lead regular reviews and drive improvements
- Lead new technology initiatives, including testing and implementation of new tools and platforms
- Coordinate resource planning, demand forecasting, and capacity management across support teams and vendors
- Foster a safe, collaborative, and user-focused culture aligned with Elders’ values and WHS requirements

About you

To be successful, you have:

- Minimum 5yrs experience in a senior End User Service Delivery or technical lead role in a large, complex IT environment
- Certified and proficient using O365, Intune, Azure AD, Windows, Citrix, and virtual desktop technologies
- Proven leadership in managing teams, vendors, and end-user support services with a focus on customer satisfaction
- Skilled in incident management, service reporting, and driving continuous improvement through analytics and KPIs
- Excellent communication, stakeholder engagement, and problem-solving skills with a strong customer service orientation
- Relevant qualifications and certifications, including a Bachelor’s in IT and ITIL v3 or v4 (Microsoft certifications desirable)

About Elders

As a trusted Australian agribusiness, we have played an important role in the agricultural sector for 185 years. Our expansive network across Australia offers links to markets, tailored advice and specialist knowledge across a range of products and services, including farm supplies, agronomy, livestock, wool, grain, finance, insurance, and real estate.

We are committed to a sustainable and prosperous future for rural and regional communities and creating value for all stakeholders in the agricultural supply chain, across both Australian and international markets.

Elders is for Australian agriculture.

We are now looking for the next generation to be part of something big and drive the future of Elders.

If you are ready to grow your career with Elders, please today.

LI

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