End User Support Technician

Do you have experience in an IT support role and are you passionate about great customer service? Then this role has the perfect ingredients for you

Menulog is undergoing a large amount of growth and opening a second office, so we require additional End User Computing Technicians to support our existing team based in Macquarie Park. This role works on a roster basis, involving evening, weekend and occasional public holiday shifts.

**Our story (the bitesize version)**:
At Menulog we’re delivering delicious dishes to thousands of food lovers every day; from brilliant burgers to superb sushi. With more than 38,000 restaurant partners across ANZ, we pride ourselves on providing amazing food experiences every day.

The secret to our success is great people. From analytical gurus to marketing maestros and sales specialists. Our talented teams are working together to make Menulog the biggest food delivery service in Australia and New Zealand. This is where you come in

**All about the role**:
In this role, we're counting on you to:

- Provide desktop support to all Menulog staff, both local and remote workers
- Set up new users with IT accounts and appropriate technical equipment
- Troubleshoot and resolve technical issues as they arise via the internal ticketing system
- In line with company policy, purchase appropriate technical hardware and software and vendor management
- Coordinate any hardware repairs on technical equipment within Menulog
- Monitor the internal ticketing system and resolve issues in a timely manner, communicating with users regularly throughout the resolution process
- Train internal staff on the use of computer programs, internal procedures and policies
- Maintain an asset register of all technical equipment
- Roll out global Just Eat technical projects within the Menulog group
- Monitor network stability and usage to minimise any downtime
- Other duties as required

**Can you deliver**

Ready to take the lead? Here is what we need from you:

- 2+ years’ experience in a desktop support environment, ideally within an online business
- Tertiary qualifications in IT
- Windows desktop (windows 7, Windows 8.x, 10), MacOSX and ChromeOS
- Applications - Google apps, Atlassian products (Jira, Hipchat and Wiki), OKTA, Jamf
- Server - windows 2008/12 (AD and Associated services)
- Hosting - Amazon Web Services, google platform for enterprise
- Salesforce (desired but not essential)
- Powershell scripting (desired but not essential)
- Excellent customer service skills with a can do attitude
- Good communication skills
- Excellent troubleshooting skills
- Hardworking and ‘get the job done at all costs’ attitude
- Fast learner with the ability to think on your feet
- Passionate about technology and exceptional service
- The ability to work independently and manage your own time and workload

If this sounds like you and you want to work for a fast-paced, ever-growing, exciting and fun company please apply.

**Recruiters will not be used to fill this position.**

Menulog prides itself on its positive culture. We value openness and transparency. While it is not necessarily a determining or disqualifying factor for any role, Menulog requires any new hire to undertake a criminal conviction check.

**About Menulog**

Menulog is an app-based food delivery service offering Australians and Kiwis the greatest choice of restaurants and cuisines. Menulog connects millions of active customers with more than 38,000 local restaurants across ANZ.

As the Menulog business continues to grow at an impressive rate, we’re always on the lookout for energetic, talented and passionate people to join our ever-growing team. We’re a fast-paced, forward-thinking, entrepreneurial business, providing an incredible working environment as well as fantastic opportunities for career development and growth.

We provide a flexible work environment and a number of employee benefits, including allowance for Menulog meals, flexible working arrangements, birthday leave, paid parental leave, free training courses, mental health programs and more.