Member Experience Consultant

Job description
- Universal Fitness Group is a premier health club located in the heart of Parramatta. We are a high-end market health club incorporating the latest trends _with the latest innovative equipment _in fitness and lifestyle to help our members achieve their goals. We provide exceptional services unlike any other in today’s market._
- We are searching for a unique individual to join our professional and passionate Universal Fitness team, as we begin our journey to expand our brand. Working with our members and business partners, we will create innovative offerings with excellence that challenges your fitness routine and make for a memorable training experience. Our employees have a real passion to perform, with access to opportunities in rewarding roles and training and development to be the best in their field._

**KICK start your fitness career with us. If you are passionate about Fitness, People and Sales then this is for you**

**We provide memorable training experience in a professional high-end training environment**

We have some exciting opportunities in our Parramatta Club. Here at **Universal Fitness,** we take extreme pride in the work we do and as a Member Experience Consultant you will have an important part to play. We have a unique service offering for our members and work within the fitness wellbeing industry. We are growing our business to continue this success into the future.

**Position summary: Member Experience Consultant** - reporting to the Club Experience Manager you will be responsible for partnering with our members and drive all key new sales acquisition and integration.

**Other responsibilities include**:

- Support strategies and campaigns to drive the achievement of monthly and yearly sales targets in line with business objectives for the club
- Contribute to the growth of the membership base, arranging & assisting on prospective membership visits, outreach, administration tasks and other tasks within your wider team.
- Generate new business by visiting corporate sites and complete local marketing Initiatives.
- Able to Maximize to sale conversation by focusing on generating quality leads through proven channels in community and identifying new business opportunities.
- Responsible for the administration of membership paperwork and to ensure that it is processed accordingly
- Recording daily sales and to be familiar with the total membership sales of the club.
- Management of the membership database and sales systems.
- Other ad hoc tasks and analysis as required.

**Key Requirements**:

- Passionate about people, fitness and changing people's lives is a must
- Experience working in a high-end customer service environment either in fitness, hospitality or retail business will be an advantage
- Exposure doing regular work activities in a customer service, sales, or recruitment industry would be beneficial
- Demonstrate consistent and resilient character in personal or professional history
- Experience working within a team to achieve common goals and KPIs’
- Must be motivated to complete activities and targets in a timely manner and with accuracy.
- Must possess excellent people skills with a result driven approach.
- You're great at solving problems - you find solutions that fit our potential members' needs.
- You're an excellent communicator - you can chat with anyone effortlessly and encourage them to act.
- **What Universal Fitness will offer you**_

At Universal Fitness we believe every employee has the right to be invested with good leadership, a competitive salary, on the job training and career development opportunities. We pride ourselves in empowering our employees and supporting them to be the best they can be.
- A competitive package and uncapped commission.
- A FREE, gym membership.
- Ongoing training and support to develop your customer service and sales skills - including the potential to access our emerging leaders' program
- Explore career possibilities at Universal Fitness Group, where you can expand your professional journey across our various locations and roles, contributing to our company's expansion and success.
- **We are passionate about people and their lifestyle and we strive to make them feel a strong sense of belonging in our clubs.**_
- _(Only applicants' that have the right to work in Australia will be contacted). Please note that successful applicants will require a background and criminal record check._*

**Benefits**:

- Employee discount
- Gym membership

Schedule:

- Monday to Friday
- Public holidays
- Rotating roster
- Weekend availability

Supplementary Pay:

- Annual bonus
- Commission

**Experience**:

- Direct sales: 2 years (preferred)
- Working towards sales targets and KPIs: 2 years (required)
- Sales: 2 years (required)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person