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Member Care Consultant

2 weeks ago

Parramatta, Australia HCF Full time

**Start Date - 19 June**:

- **Fancy office centrally located in Parramatta**:

- **Attractive Salary + 18% shift loading + benefits**:

- **12 months max term role with a potential to an extension**

***About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

**About the Role**:
We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service. Working to clear targets, you will be responsible for retaining HCF members by ensuring our customers are fully educated on the HCF products and benefits that are suited to their needs.

The role will be a blend of inbound retention calls and targeted outbound save campaigns.

**About you**:
In order to be successful in this role you will need to bring the following skills, experience and attributes:

- Excellent written and verbal communication skills
- Have a passion for sales and working towards set KPI's and Targets
- Ability to build rapport with members
- Promotion & sales of products and services.
- Not afraid of handling and owning those challenging calls
- Comfortable with set KPI's and targets
- Team player, assisting team to achieve targets
- Analytical, interested in researching other health providers and funds
- Ability to stay calm under pressure
- High degree of computer literacy - Excel, Word, Outlook, Publisher, PowerPoint and Visio
- Highly discreet with excellent attention to detail
- Ability to negotiate and liaise at all levels
- Understanding of call centre practices, measures and targets

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Onsite full-time paid training and LinkedIn Learning available to all employees
- Organisational wide Recognition & Rewards program
- 18 weeks paid parental Leave Scheme
- Superannuation payments continued while taking parental leave
- Health & Wellbeing initiatives including free access to various mental health services
- Flexible Hybrid working model

**A career with us - How to Apply