Ts Pv Cleared Ict Employment Pathways- Choose Your

Market leading salaries of up to $160,000 per annum
- Choose your own ICT and/or Cyber Career path
- Receive free mentorship, training and certifications to start working towards your ideal career plan

**Vertical Scope Group (VSG)** are an award-winning ICT specialist providing recruitment and consulting services Australia Wide. VSG provides agile, integrated solutions while on the mission to advance Australia’s national interests by increasing its sovereign industrial capability. VSG have won the peak body, RCSA awards for “Excellence in Client Service” and “Excellence in Social Purpose” for their integral WorkPath Australia Training and Employment Program. This program was created to assist Veterans in their transition by ensuring they receive fit-for-purpose training and certifications with a subsequent entry into meaningful ICT and Cyber Employment. VSG aims to maintain their values of being Expert, Trusted and Reputable, as they plan to increase their growth and potential in providing Security Cleared resources to add to Australia’s sovereign capability.

**About the Role**:
As a Customer Support/ Service Desk Analyst, you will maintain a service desk on behalf of the our clent. In line with VSG’s values of being _**Expert, Trusted and Reputable**_, you will be expected to deliver exceptional customer service whilst providing support and solutions on behalf of our clients and customers.

This opportunity will provide you with a career pathway and ensured growth to develop into any ICT or Cyber role.

We welcome Veterans and Professionals with varying levels of experience
- all you need is a desire to learn and motivation to keep progressing towards your career goals.

While working in collaborative and innovative teams, you will start in customer support, where you will be able to develop into a career path of your choice, whilst receiving free training and certifications under VSG’s WorkPath Training and Upskilling program.

This is a once in a lifetime opportunity for any and all PV cleared Veteran or Professional looking to start, upskill, or move into a new, high paying role within the ICT or Cyber field.

**Your day to day tasks will include**:

- Maintaining a service desk, conducting tasks such as rebuilding endpoints, actioning change requests, maintaining handover log and ticketing systems
- Assisting with general administrative tasks to define and maintain registers, access controls and quality processes
- Maintaining risk registers, including scheduling regular reviews and updates and facilitate risk meetings
- Investigating issues of medium complexity and produce related briefs
- Coordinating reporting and management dashboards, reporting processes and artefacts

**About You**:
We are looking for highly motivated individuals who are **TS PV** cleared and looking to develop their career in ICT or Cyber.

No experience needed, all you need is the right **_attitude, aptitude, IQ, EQ, Grit_** and **_Adaptability. _**

You will be someone who is willing to undergo continuous training and work with us on developing you and growing your skills in your desired career path.

**Ideally, you will possess**

**Essential**:

- An active TS PV Security Clearance
- A positive, can
- do attitude and a high level of drive and self motivation
- An interest in the ICT or Cyber field

**Desirable**:

- Previous customer service experience and/or service desk background (not essential)
- Great oral communication skills
- Developed written communication skills

**About Us**:
People enjoy working with Vertical Scope Group as they strongly align with our company mission, vision and values of being Expert, Trusted and Reputable.

We offer full time, permanent positions and are committed to investing in our people’s continuous development.

We believe people are our greatest asset, and we will work with and support you throughout your career.

**Benefits include**:

- Structured Career Development Plans
- Paid for training, certifications and Professional upskilling with RTO partners including budget for commercial qualifications
- Birthday Day Off
- Additional 1% Superannuation Contribution
- Market Leading Salaries (Commensurate to Experience)
- Diverse programs to work on
- Fortnightly Payments
- Part-time, remote, flexible work options (when available)
- Generous Defence Leave Policies
- Annual Company Conference
- Paid for attendance at award and industry events

So, If you’re TS PV cleared and looking for your way into the ICT and Cyber space
- **What are you waiting for?**_

**APPLY NOW** Reach out to our dedicated Recruitment Consultant, Lynette Cardinal, by clicking “Apply” and submitting your CV and/or Cover Letter.
- Vertical Scope Group encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, veterans, people from culturally and linguistically diverse backgrounds and people with disabilities._

**Salary**: $100,000.00 - $16