Admin Specialist, Insurance Services

**Overview**

The Admin Specialist role provides expert reporting and workflow allocation support to Insurance Services & Family Law teams. The key responsibility will be to provide accurate, appropriate and timely reporting across multiple funds within the Insurance Services & Family Law business.

The role is also responsible for workflow allocations where required within the insurance and family law teams, to ensure the adherence to SLA.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Responsible for providing strong administrative support to Insurance Services & Family Law team members in the performance of their duties
- Enabling the operations teams to focus on core member-focused deliverables, by providing reporting insights and workflow allocation support
- Seek out continuous improvement opportunities, and support and adapt to changes in technology or process, to ensure that best practice is incorporated into the business
- Establish and maintain strong working relationships with key internal and external stakeholders, building strong customer relationships, and actively anticipating staff and member’s needs
- Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service

Operational Management
- Prepare high quality reporting on daily, weekly, monthly, quarterly, or ad hoc basis
- Ensure workflow allocations are completed for all teams as and when required
- Ensure that all interactions and activities are oriented to the member experience
- Demonstrate and maintain expertise in the creation and manipulation of data to support the development of fund-specific reporting
- Support the Team Leader to ensure that the team works within the agreed operating model and that all decisions are made within agreed authority limits
- Work with the Team Leader to build capability of team members and other Admin Specialists to reduce single point sensitivity
- Ensure compliance with agreed processes, procedures, and controls
- Identify areas for process improvements, support best practice initiatives and participate in implementation processes to improve quality, performance and efficiency of the team
- Contribute to continuous improvement of training programs or content

People Leadership
- Support the Team Leader in motivating and developing a team of Insurance Services and Family Law staff, and role-model the expected values and behaviours
- Actively support an organisational culture where employees are engaged and motivated to develop and meet their potential, career goals and the organisation’s goals
- Actively support a culture of high performance that values learning and a commitment to quality and customer centricity in line with Link Group’s core values
- Demonstrate drive and motivation by keeping abreast of current industry related information and changes
- Demonstrate a willingness to increase your Superannuation knowledge, including additional funds and administration functions
- Provide feedback to the Team Leader regarding the performance of the team, which will aid in recognition, coaching and direction to enhance performance and growth, and realign goals with changing business priorities

Governance & Risk
- Support and actively promote a proactive risk management and compliance culture within the team, and ensure all risk and compliance reporting and assurance obligations are met
- Ensure total compliance with statutory regulations including the mitigation of operational risk through the effective use of the incident management framework
- Investigate, raise and resolve incidents where required via Link Group’s risk tools
- Maintain awareness of the regulatory environment with respect to team functions
- Manage escalations and enquiries from internal and external stakeholders with urgency
- Generate Quality Control reporting as required
- Adhere to all legislative requirements required for the role and comply with Link Group Privacy policy and procedures

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**
- Excellent office product skills: Excel, Visio, PowerPoint, Word, PowerBI
- Strong understanding of relevant Superannuation legislation and industry knowledge
- Accuracy and attention to detail and ability to think laterally
- Good investigation and problem-solving abilities
- Customer focused and the ability to collaborate with others to achieve desired outcomes
- Prioritisation and time management skills to meet tight deadlines
- Generate creative solutions to address problems and commit to follow through
- Ability to support change and manage through ambiguity
- Excellent communication skills both verbal and written
- Ability to collaborate, bring people together and have shared outcomes
- Communicates effectively and transparently with all stakeholders
- Ability to p