Insurance Operations Knowledge Specialist

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Insurance Operations Knowledge Specialist

Locations: Parramatta, Melbourne, Sydney, Brisbane | Hybrid

Get To Know Us:

SS&C Technologies is the world's largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C's unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries. 

Why You Will Love It Here

• Flexibility: Hybrid Work Model
• Your Future: Income Protection Insurance & Salary Continuance
• Work/Life Balance: Flexible Time Off
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:

The Insurance Operations Knowledge Specialist will be responsible for driving and delivering quality learning outcomes along with supporting the leader on implementation of system or process uplifts as a Subject Matter Expert (SME)

• Deliver quality multi-channel learning programs and experiences leading to cognitive learning, knowledge transfer, behaviour change outcomes and competency attainment of team members across Insurance Operations
• Deliver solutions to complex scenarios by working closely with our vendors and technology teams
• Stakeholder management - engage and work with both internal and external stakeholders and participate, organise, and chair meetings with internal and external stakeholders
• Develop and review of process documents and internal knowledge management across MasterTrust to ensure processes are correct and aligned with the business and customer needs and changes required by regulators
• Deliver to facilitation work plan/calendar in line with MasterTrust strategic business priorities
• Provide analytical assessments, making recommendations to improve learning experience and outcomes
• Assist with project deliverables including product updates, process enhancements and changes required by regulators

What You Will Bring:

• 3-5 years' experience in the superannuation industry or a similar role
• RG146 certification preferred
• Solid understanding of superannuation processes and legislation
• Basic knowledge of insurance within superannuation
• Proactive, positive attitude and eagerness to learn
• Ability to remain calm and composed in challenging situations
• Resilient and adaptable under pressure
• Commitment to maintaining and expanding product and process knowledge
• Strong subject matter expertise in systems, legislation, and insurance industry trends
• Proven ability to build effective internal and external relationships

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.