Head of Store Operations

**About R.M.Williams**

Reginald Murray (‘RM’) Williams founded the company, R.M.Williams, in 1932 in the Australian outback. Today R.M.Williams creates purposefully designed, beautiful footwear, craft and accessories to enjoy on all of life’s adventures. Our iconic men’s and women’s leather boots and hand-plaited belts, handcrafted in our workshop in Adelaide, give a piece of Australian bush culture to passionate followers of superior products the world over. Today, R.M.Williams exports to 15 countries, has more than 60 retail stores in Australia and New Zealand, 1 store in the US, 2 stores in London. In addition, R.M.Williams is available at more than 700 stockists around the globe.

**Purpose of the Role**

Reporting to the GM Commercial, the Head of Store Operations is responsible for supporting the global retail team to drive business performance by offer operational and commercial support. This will be achieved by delivering a strong cadence of information, analysis, communication to help identify and action operational process improvements. This role reports to the GM Commercial and is a key support to Retail Management teams. The role will have a high level of collaboration across all functions including Training & Development, Finance, Brand Environments as well as Demand planning. The role will require strong analytical skills, attention to detail with experience working in stores, preferably as a Senior Store or Multi-Store Manager with international experience. This role will partner with the Head of Stores, assisting in implementation of key change initiatives, including our Digital Transformation to enable improved customer and employee experiences, to deliver performance outcomes.

**Key Responsibilities**:
Drive Sales and Profitability
- Analyse commercial results of visual merchandising and promotion plans, in partnership with Head of Brand Environments
- Conduct business analysis, present operational opportunities and action plan to executive leadership team
- Coach Retail team on tracking and analysis of store performance through reviewing metrics such as hourly productivity, conversion rate, average basket value etc.
- Provide clear communication to the team on sales targets and business objectives
- Lead and coach team to achieve sales targets and business objectives
- Lead quarterly business reviews with US & UK markets, developing strategies to increase sales and profitability
- Manage stores controllable operating expense, for both efficiencies and sales optimization
- Collaborate with Training department to equip retail team with customer service and selling skills
- Ensure delivery of R.M.Williams customer service standards in all stores consistently

Manage Store Operations
- Workforce Management
- Develop and maintain headcount and scheduling principles, aligned to customer and workload flow
- Build, monitor and report on wage productivity budgets and reporting
- Build training support materials to enable Retail Management to optimize our workforce performance

Inventory Management
- Deliver continuous process improvement for store inbound and outbound inventory management
- Drive stock accuracy through tracking and reporting, along with management of store stocktake calendar
- Support stockroom management principles and processes from store openings through to closures

Store Operations Management
- Partner with IT and Finance to establish daily, weekly, monthly KPI reporting to support Retail to deliver
- performance improvement
- Coordinate weekly, monthly, quarterly retail trading calendar and performance meetings
- Drive a culture of continuous improvement within Retail, identifying improvement of consumer and employee experiences

OmniChannel Management
- Support and champion the implementation and evolution of our digital transformation
- Provide timely and proactive feedback of opportunities and areas for improvement
- Partner with Training & Development to establish foundation and developmental training plans
- Drive process and system adoption amongst Retail community

**Qualification / Experience / Technical Requirements**:

- At least 5 years’ relevant work experience
- Data driven decision making through insights
- Experience in retail and/or store operations advantageous
- Proven experience in establishing and advancing workforce planning methodology with a small to medium organization
- Demonstrated ability to drive change through productivity improvements
- High level of work standards, planning and organizing
- Leading with an OmniChannel mindset in all that you do
- The ability to translate R.M.Williams strategy into operational excellence
- The ability to initiate, influence and collaborate with stakeholders

R.M.Williams appreciates the importance and value of a diverse workforce and is committed to the principle of equal opportunity for all employees and to provide employees with a work environment free of discrimination and harassment. All employ