Store Operations Manager

Store Operations Manager

$97,500- $124, 500 + superannuation

Role Summary

Based in Store, the Store Operations Manager will manage the back of house teams in the store. This role is responsible for overseeing all operational functions which includes team rostering, inventory control, housekeeping and maintenance of the store, and overseeing the Store Administration Team. The Store Operations Manager communicates, trains and implements all company operational policies and ensures compliance. They will create efficient processes, set parameters and implement directives to support the operational efficiency and growth of the Store.

Key Responsibilities:

Operation Efficiency and Procedure

• Review and develop proper operation policies and procedures. Communicate, implement and train team members in a timely manner to ensure compliance with all operational policies and procedures in the store.
• Take part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures are respected, appropriately documented and discrepancies are investigated timely and reported to management.
• Support the store audit and compliant with all audit procedures.

Inventory management and control

• Responsible for inventory management and control, including managing shipping and receiving of goods.
• Perform and prepare for all inventories and cycle counts, including reconciliations of stock discrepancies.
• Regularly check stock on hand and ensure inventory is called for sales in stores with the objectives of reducing the aging stock level.
• Oversee and anticipate packaging replenishment for the store..
• Inventory related projects.

Administration

With the Administration Supervisor, oversee

• Ensure the compliance with all after sales service policies and procedures and workflow.
• Cashier role and procedures in the store including but not limited to cashing, CRM and store banking procedures.
• Develop and manage the role of Services Liaison in store.
• Analysis and updating of necessary reporting including but not limited to sales, KPIs, CRM reports .

Team Management

• Build and distribute team roster in timely manner, managing time & attendance for payroll.
• Supervise the Back of House team members in the store.
• Monitor and evaluate performance with overarching responsibility for team members development.

Management of Systems and Store Maintenance

• With Administration Supervisor, act as a liaison with suppliers for store maintenance matters.
• Act as a liaison with outside vendors for monthly needs and/or special events.
• Ensure functionality of all IT, company systems, phone systems etc and compliant with the company policies and procedures.

Projects and Training

• Working with Head Office Operations Team to launch and implement Group Retail Projects.
• Support the Communications Team for in store activations and events.
• Implement training plans and provide training to team members regarding store operational procedures in a timely manner.

Merchandising

• Oversee the ordering of customer product and follow up, modifications of such orders.

To be successful in this role you will demonstrate:

• At least 5 years of retail management experience in a similar role with strong experience in stock and operations. Prior experience in a luxury environment preferred.
• Excellent computer skills with a high proficiency in Microsoft Excel.
• Excellent relationship development skills with impeccable interpersonal and communication skills.
• Problem solving capabilities and a strong sense of time management with the ability to multi-task, organise and prioritise.
• A collaborative leadership style and team player attitude with the ability to embody the values of wider business.
• Must work well under pressure and have the ability to multi-task with accuracy.
• Able to anticipate, organise and prioritise the activities of a large team.
• Reliability and service oriented.
• Proactive nature with the ability to propose improvements.
• Fluency in English.