Customer Care Consultant

2 weeks ago

Sydney, Australia Sekisui House Full time

Work 3 days a week in this part-time role and secure great work-life balance
- Your passion for the customer experience will be highly valued
- Love where you work - great on-site office with beautiful sales suite

**What we can offer**
- Part-time role; work 3 days a week and achieve great work-life balance
- Your passion for the customer experience will be highly valued
- Love where you work - positive and unique culture, great on-site office with beautiful display suite
- Company Paid Parental Leave
- Employee Discounts and Referral Program
- Discounted Health Insurance and medical checks
- And so much more

**About Sekisui House**

At Sekisui House, our aim is to build homes and communities that improve with time and last for generations. Globally, we are one of the world’s largest homebuilders and diversified property developers, employing over 25,000 people across Japan, China, Singapore, the USA, the UK and Australia. Our business is underpinned by a unique human-centric philosophy dedicated to the happiness of people. As an employer, we recognise that our people are our greatest asset and we embrace a diverse and inclusive environment where all employees are supported to achieve their highest potential.

**Your New Role**

The Orchards is a premium residential master planned community comprising of 1300 luxury residential apartments, community amenities, park lands and sustainability initiatives. Well positioned next to the Norwest Business Park and North West Rail, the estate represents one of the largest masterplan developments in the fast-growing Hills region.

Reporting to the Sales Manager, you will work alongside a dedicated Sales team in a fast-paced, high performing and supportive environment where best practise and continuous learning is shared enthusiastically amongst its members.

Your duties will include:

- Ensuring the Sales Office is presented in a clean and tidy manner and the front desk is attended at all times
- Meet and greet customers and clients upon entry to the Sales Office and on-site display apartments
- Reception and host duties (provide refreshments, tea, coffee etc) including coordination of VIP visitor requirements
- Maintaining up to date client records and database integrity (CRM)
- Assist coordination of valuations, inspections and settlements
- Communicating with owners, purchasers, agents, builders, solicitors and other stakeholders
- Administrating Customer Care and CRM calendars
- Providing administration support to all departments of the team including sales, marketing and developments, including processing of invoices, sales advices, external agent commission and agreements, utility bills and ancillary administration tasks
- Preparation of reports, spreadsheets and documents as required
- Collect, maintain and return sales golf buggy to and from sales office
- Producing daily reports, sales research and competitor analysis as required

**About You**
- Ability to work Saturday, Sunday and Monday
- Ability to work and interact in a team environment
- Strong customer service focus, communication and interpersonal skills
- Computer literacy, MS Office, Outlook and Excel
- Analytical and report writing ability
- Australian Citizenship or Permanent Residency

**How to Apply**:
We are an EEO employer, where all applicants are treated with fairness and respect and have equal access to the opportunities available.

**No Recruitment Agencies please.

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