Call Centre Operator, Information Service Branch

2 days ago

Canberra, Australia Australian Government Full time

Location: Barton, ACT

Application Closing Date: 27-Jan-2025 **by 11:30pm AEDT, Monday 27 January 2025.**

**Classification**

APS Level 3 ($71,298 - $74,264)

**Employment Type**

Ongoing & Non-ongoing (for a period of 12 months with the possibility of extension)

Where a non-ongoing specified term is offered, this would be for an initial period of up to 12 months, with possibility of extension up to a maximum period of two years.

A non-ongoing offer may result in conversion to an ongoing offer of employment, however this must occur within 18 months from the opening date of this advertisement.

**Flexible Work**

At PM&C we recognise the broad benefits of offering flexibility in how, when and where work is performed. We consider flexibility first from a starting position of ‘how can we make this work?’ and consider individual circumstances and operational requirements in making genuine attempts to establish mutually beneficial arrangements. Please reach out to the contact officer if you would like to explore what flexibility might look like for you, such as part time work, variable start and finish times or working from home.

The hiring manager is flexible where the employee works and willing to negotiate what will work best.

**Who we are**

The ICT Service Delivery team are the primary point of contract and customer facing representatives of the Prime Minister and Cabinet (PM&C) Information and Communication Technology (ICT) area.

The switchboard functionality within the team provide the public facing point of contact for the Department and share service partners. They are responsible for receiving, triaging and connecting as appropriate calls with the intended individuals or areas of PM&C.

**What you will do**

The successful applicants will provide a customer centric call centre service, responding to calls from both internal stakeholders and members of the public. They will triage, and either provide clear and concise advice or escalate and connect with relevant areas of the Department. At conclusion of the call, on a scheduled or ad hoc manner, a suitable record, report or ICT ticket may need to be generated.

**What you will bring**
- Demonstrate exceptional customer service and communication skills in both verbal and written formats.
- They will show strong phone etiquette and remain composed and professional on all calls and interactions.
- Basic troubleshooting and computer skills.

**Eligibility**

**Security Clearance Required**

Baseline Vetting (Protected)

**How to apply**
- Your resume (maximum three pages)
- A ‘300 word pitch’ telling us how your skills, knowledge, experience and qualifications make you the best person for the job and to perform at the relevant classification level.

**Contact Officer

  • Comcar National Operations Centre Manager

    4 days ago

    Canberra, Australia Department of Finance Full time

    Business Enabling Services Group / Ministerial & Parliamentary Services Division / COMCAR and Programs Branch - APS 6 ($94,434 - $115,254) | Ongoing & Non-ongoing | Full-time - Canberra, ACT **ABOUT THE BRANCH & SECTION** The COMCAR and Programs Branch is responsible for delivering high quality, secure and confidential car-with-driver and other ground...

  • Release of Information Officer

    2 days ago

    Canberra, Australia ACT Health Full time

    **Description** **Employment Type**: Full Time, Temporary 6 Month Contract with the possibility of extension and/or permanency **Classification**: Administrative Service Officer Level 3 (PN 36848) **Salary**:$76,223 - $81,643 (Plus 11.5% Super) **Location**:Canberra Health Services **Section**:Health Information Services **Closing Date**:14th April...

  • Call Centre Operator

    2 days ago

    Canberra, n Capital Territory, Australia Robert Walters Full time $45,000 - $65,000 per year

    We are seeking proactive and customer-focused Call Centre Operators for a 5 months contract supporting an important government initiative. Your primary responsibility will be responding to enquiries from the public via phone, email, web forms, fax, and mail. Hours ranging from 25 to 40 per week, depending on operational needs.Key ResponsibilitiesDeliver...

  • Call Centre Agent

    2 days ago

    Canberra, n Capital Territory, Australia Manpower Australia Full time $40,000 - $60,000 per year

    Call Centre OperatorWe are hiring up to 4 Call Centre Operators to support the upcoming release of the SMS SenderID Register, a new government initiative.We are seeking proactive and customer-focused individuals to join the Customer Service team. This role is central to delivering high-quality service to the public and supporting the operations of the...

  • ▷ (Urgent Search) Call Centre Operator

    3 days ago

    Canberra, Australia ROBERT WALTERS AUSTRALIA Full time

    We are seeking proactive and customer-focused Call Centre Operators for a 5 months contract supporting an important government initiative. Your primary responsibility will be responding to enquiries from the public via phone, email, web forms, fax, and mail. Hours ranging from 25 to 40 per week, depending on operational needs. Key Responsibilities -...

  • Indigenous Opportunities

    2 weeks ago

    Canberra, Australia Ventia Pty Limited Full time

    Partnered with Broadspectrum and the Government, the Indigenous Employment Parity Initiative is helping Broadspectrum increase their Indigenous Employment in our local communities to help build long lasting careers for our mob. The Client: Broadspectrum is an operations, maintenance and construction services organisation operating globally in the resources,...

  • Contact Centre Team Leader

    2 days ago

    Canberra, Australia Australian Government Full time

    Canberra, ACT (The agency supports and promotes flexible working, including remote options on negotiation) - Ongoing/Non-Ongoing (Non-ongoing will be offered for 12 months) - $95,284 - $108,474 + Superannuation **About the Branch**: The Corporate Branch is responsible for delivering enabling services that support the effective and efficient operation of the...

  • Branch Head, Environmental Information Policy and

    2 weeks ago

    Canberra, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    Senior Executive Service Band 1 - Environment Information Australia Division - Canberra, ACT **Who we are** Environment Information Australia (EIA) has been created to provide access to authoritative sources of high-quality environmental information as set out in the Nature Positive Plan: better for the environment, better for business (Nature Positive...

  • Contact Centre Operator

    6 days ago

    Canberra, Australia Australian Government - Department of Climate Change, Energy, the Environment and Water Full time

    APS 4 - $72,002 - $78,386 per annum plus superannuation - Portfolio Strategy Division - Canberra, ACT **Who we are** The Portfolio Strategy Division is the department's central policy area. The division supports our ministers and the department to engage with the complex cross-cutting policy challenges in Australian climate, energy, environment, and water...

  • Information Services Coordinator

    1 week ago

    Canberra, Australia ACT Government Full time

    Libraries ACT is a vibrant service that constantly re-invents itself to meet emerging community needs and expectations. Our vision is _Literacy and Learning for Life_ and our branches deliver traditional book-based services as well as many learning programs and opportunities for the community to come together. Based across 11 sites, including ACT Heritage...