Customer Service Officer

2 days ago

Laverton North, Australia Bunnings Full time

Join us and experience Bunnings from the other side of the counter

What’s in it for you when you’re part of our team:
- Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave- 12 weeks paid parental leave, regardless of gender- Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities- We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role:
We are looking for Full Time availability Monday to Friday within the hours of 6am-9pm.

Our fulfilment centre is focused on supporting our store teams to exceed our customers experiences in store by ensuring that we pick and deliver orders on full and in time. Our role at our Fulfilment Centre is to take task out of our stores so our store team members can service our customers better

As a Job Board Specialist, you will be on the frontline of our online order support operations. Your responsibilities will span monitoring and managing orders via our job board system, providing exceptional customer service, and ensuring our fulfilment processes run smoothly.

What’s involved:
- Process Purchase Orders for our Clients- Contribute to a great team culture- Be the conduit between our customer service teams & order fulfilment sites- Build strong relationships with all Internal stakeholders such as Account Managers and local stores- Support accurate orders for our account management teams- Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers- Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base

What we need from you:
- Strong Planning & organisational skills- Ability to prioritise & Manage time Effectively- Attention to detail- A proactive approach and willingness to learn- Excellent communication skills

When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:- If successful, next step includes an online video interview _(15 minutes)_- If you’re a match, we’ll invite you to an onsite meet and greet with our leaders _(20_ minutes)_

You’ll be part of a workplace where you’ll feel like you belong.

Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at

and a member of the team will be in touch.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online. #LI-DNI

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