Customer Service Team Leader

1 week ago

Sydney Central Business District, Australia HAYS Full time

Customer Service Team Leader | Call Centre | 75k + super |Global Manufacturer | Minchinbury | Hybrid working
**Your new company**
***
Work for an Australian-born manufacturing company which is a global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**Your new role**
***
We are looking for a Customer Service Supervisor, true leader with exceptional communication and organisational skills to join our team based in Minchinbury NSW. Reporting to the Sales Manager, this is an exciting opportunity to work in a busy office environment, demonstrate your passion for exceptional customer service, and lead a small team.

Displaying high levels of initiative along with well-developed people management skills, administration, problem solving and time management abilities, you will undertake the following:

- Implementing continuous-improvement initiatives;
- Ensuring that daily interaction with branch customers is of a high standard;
- Maintaining and enhance relationships with internal and external customers;
- Creating sales opportunities through enthusiastic and proactive selling;
- Providing timely service to all customers, including quotes, order fulfillment and order management;
- Coordinating orders and review availability of products, whilst supporting external sales teams and branches.

**What you'll need to succeed**

With your positive attitude and willingness to develop yourself in the role you will need to bring:

- Excellent communication skills - and being able to build effective relationships
- A high attention to detail and ability to complete multiple tasks simultaneously
- A strong customer focus with the ability to resolve issues
- Supervisor or leadership experience within a call centre

**What you'll get in return**
- $75,000 + super + bonus
- Office located in Michinbury, however you can WFH up to 2 days per week
- Global company
- Free parking
- Career progression opportunities

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2735867

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