Client Services Officer

2 weeks ago

Sydney, Australia BSI Full time

Great that you're thinking about a career with BSI

The Opportunity

We have an exciting opportunity for a positive and driven person to join our team in Sydney or Melbourne as Client Services Officer for our Product Certification team.

Job tasks and responsibilities:

- Responsibility for establishing and maintaining relationships with internal and external clients.
- Provide top-quality customer services to all clients.
- Achieve individual KPIs while supporting the team in reaching its targets.
- Maintain client records accordingly within the system to ensure the accuracy of information.
- Proactively add value to the client experience for improvement opportunities
- Manage the end-to-end client journey from scheduling services to invoicing the client
- Work cohesively with all departments to support client needs.
- Communicate effectively with clients and the organization.
- Ensure data integrity, timelines, and expense control are all adhered to BSI standards.
- Respond to queries from clients, auditors, and contractors concerning invoices within the KPI timelines.
- Identify opportunities to grow the business through communicating with existing and potential new clients.

About BSI

BSI, by Royal Charter, is a company focused on the development of standards, training, certification, and supply chain solutions designed to improve performance, manage risk, reduce cost, and enable sustainable growth. As the leading global business company in its field, BSI helps over 86,000 clients in over 193 countries worldwide to improve their businesses. From business continuity to recycling waste, from medical devices to the exploration of space, we help businesses embed the habits of excellence.

About You

Skills and experience
- Tertiary qualifications desired but not essential
- Experience in an administrative or client services role is desired but not essential.
- Proven written and verbal skills.
- Strong customer service skills
- Team player while also having the ability to work autonomously when needed.
- Problem-solving skills.
- Computer literacy (SAP knowledge preferred not essential)

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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