Client Service Officer

16 hours ago

Sydney, Australia Ampersand Full time

**Pay rate**:$31 P/H +Super
- **Duration**: 3 Months (Potential for Extension)
- **Location**:Miranda, Maroubra, Burwood, Strawberry Hills

**Primary purpose of the role**:
Provides a broad range of applicant, tenancy and property management services and advice to clients, advocates and other stakeholders.
- **Key accountabilities**:
Work directly with clients and their advocates to provide advice and assistance on housing options based on assessment of eligibility and client need and in keeping with relevant legislation, policies and procedures.
- Work collaboratively with internal specialists and external service providers and make referrals where additional support requirements are identified to better meet client needs.
- Manage tenancies and support clients to maintain successful tenancies.
- Support tenancy and community participation initiatives to contribute to harmonious neighborhoods and stronger communities.
- Manage client information to ensure confidentiality, accuracy and integrity.
- Monitor property condition and facilitate maintenance and minor modifications where necessary to meet client needs.

**Key challenges**:

- Client service officers work extensively and directly with clients with complex support needs in their home and in the field
- Planning and prioritizing workloads to meet deadlines in a demanding work place.
- Managing conflicts and expectations of clients and their advocates in a human services environment.
- Client Service Officers often need to respond to and manage antisocial behavior

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