Roster Officer

**Full time** position based in **Hurstville**:

- $73k - $78k incl super + Salary Packaging
- Flexible Friendly organisation with WFH options available

We provide a range of community based support services for children, families, people with a disability and older Australians. We are a non-religious, not for profit organisation at the forefront of societal change for over 200 years.

**Your new role**

As our Roster Officer you will be joining our Carer Gateway Team. Our Carer Gateway is an initiative to provide carers (anyone who cares for a friend or family member who is frail, ill, has disability or is an older Australian) with information and support to help them continue their fundamental role happily and healthily. Our service offers short term emergency help including Respite, Counselling and Coaching.

**Duties**
- Schedule our home support services to older people and people with a disability
- Match staff availability and experience with clients' needs and preferences
- Liaise and coordinate with external agencies to provide our clients with appropriate services
- Coordinate roster adjustments including change requests and cancellations for client services, ensuring communication is clear and action taken within an appropriate time frame

**Your experience**

With a background in administration/ business support you will have:

- Analytical mind with strong organisational and time-management skills
- Strong customer service focus with a friendly phone manner and ability to create and maintain key stakeholder relationships
- Experience with scheduling or rostering with the flexibility to accommodate changing needs
- Ability to use technology based client management and documentation systems
- Solution focused with a passion for positive client outcomes and satisfaction

**Your benefits**
- ** Salary Benefits** - In addition to your salary you can package up to $15,900 pa pre tax and benefit from a $2,650 meals and entertainment card + discount program and package vehicles
- ** Work/Life Balance** - Flexible work arrangements + laptop & mobile provided to work remotely + purchase 2 weeks additional leave per year
- ** Recognition and Reward -** Length of Service rewards + long service leave after 5 years
- **Wellness-** 1 accrued day off a month for full time employees + fitness passport + employee assistance program
- ** Professional Development**:

- Ongoing learning, leadership training and career progression opportunities

Call Vale Leyshon on 0406 384 998 for a confidential discussion.