Roster Officer

**Full time position based in Hurstville, NSW**:

- ** $74k - $79k inclusive of super + Salary Packaging**:

- ** Flexible Friendly organisation with WFH options available**

**Our Organisation**

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

**About the Role**

As our Roster Officer you will be joining our Carer Gateway Team. Our Carer Gateway is an initiative to provide carers (anyone who cares for a friend or family member who is frail, ill, has disability or is an older Australian) with information and support to help them continue their fundamental role happily and healthily. Our service offers short term emergency help including Respite, Counselling and Coaching.

**Duties**
- Schedule our home support services to older people and people with a disability
- Match staff availability and experience with clients' needs and preferences
- Liaise and coordinate with external agencies to provide our clients with appropriate services
- Coordinate roster adjustments including change requests and cancellations for client services, ensuring communication is clear and action taken within an appropriate time frame

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘**best life’** is unique to everyone and can change as life changes:

- ** Salary Benefits** -You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay
- **Motor Vehicle Packaging Options** - to suit your lifestyle.
- **Work/Life Balance** - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
- ** Recognition and Reward -** Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
- **Wellness -** Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
- ** Professional development -** We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
- **Our Reconciliation Commitment - **First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our **First Nations Staff Reference Group** & RAP working group and have the opportunity for cultural and professional development that supports career pathways.

**Skills and Experience**

With a background in administration/ business support you will have:

- Analytical mind with strong organisational and time-management skills
- Strong customer service focus with a friendly phone manner and ability to create and maintain key stakeholder relationships
- Experience with scheduling or rostering with the flexibility to accommodate changing needs
- Ability to use technology based client management and documentation systems
- Solution focused with a passion for positive client outcomes and satisfaction

Call Vale Leyshon on 0406 384 998 for a confidential discussion.