Customer Support

1 week ago

Wetherill Park, Australia Protech Warehousing & Manufacturing Full time

Protech are looking an experienced **Escalations Coordinator** to perform work with our client, located in Wetherill Park on a fulltime permanent basis.

**ABOUT THE ROLE**
- Immediate Start
- Full-Time
- Monday - Friday 9am-5pm

**KEY RESPONSIBILITIES**
- Be the point of escalation for Customer Care team members to resolve issues as required to ensure customers’ issues are dealt with, completed & finalized in a timely manner.
- Complete escalated customer enquiries in line with SLA’s
- Raise claims against suppliers for replacement
- Ensure customer satisfaction by providing excellent communication skills
- Liaise with other departments (eg Purchasing, Dispatch and Quality Control) to establish effective and relevant service support activities.
- Liaise and work with service technicians / contractors to ensure reports / outcomes are in line with expectations
- Assess severity of customer escalation issues with the appropriate sense of urgency
- General ad hoc duties

**TICKETS & EXPERIENCE REQUIRED**
- 2+ years experience in a call centre environment (claims highly regarded)
- Customer service skills, ideally within the retail sector
- Demonstrated experience in working with customers to achieve outcomes
- Excellent communication skills & phone manner
- Ability to work well under pressure
- Knowledge of the retail industry highly regarded
- Full working rights - available to work on site Monday - Friday

**HOW TO APPLY?**

Click **APPLY **below

**ABOUT PROTECH**
At Protech, we provide Great Work to Great People, taking the hassle out of work so you can focus on a job well done. We’ve got your back with:

- Safe and reliable work
- Regular check-ins.
- A ready, responsive and caring team.
- Correct pay, on time.

As an equal opportunity employer, Protech provides opportunities with leading clients across construction, mining, asphalt, rail, warehousing and manufacturing and has branches in every state and territory. This means we can provide you with Great Work, no matter where you call home.

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Wetherill Park, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Call centre: 1 year (preferred)

Work Location: In person

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