Enterprise Network

**About the role**:
We're seeking an Enterprise Network & Systems Lead to join our dynamic Technology team and take our network technologies to new heights.

As the Enterprise Network & Systems Lead, you'll be the go-to person for all things IT Network and Systems, providing expert technical expertise across a range of cutting-edge technologies. You'll be leading a small team, and as a Level 3 escalation point, you'll be responsible for solving complex issues and ensuring our systems run smoothly.

We're looking for someone who is end-user centric and able to solve daily technical issues, always putting our users first. Working with the IT team, you'll help deliver capital budget projects and manage tasks assigned by the Head of Technology. You'll be on-call to provide after-hours support and respond to escalated critical incidents, ensuring that our business systems have maximum uptime.

But it's not just about technical expertise We're looking for a people leader who can inspire and motivate their team to achieve great things. You'll be responsible for guiding and mentoring your team, fostering a culture of learning and growth, and encouraging them to excel.

So if you're a technical whiz with a passion for people leadership, we want you to join our team and help us build a cutting-edge IT Network and Systems function that drives success.

**Here are some of the things you’ll have the opportunity to be involved in**:
Team Leadership
- Managing a small team of network and system engineers, you'll lead by example and foster a culture of learning and growth. You'll be passionate about coaching and mentoring your team, helping them to reach their full potential and achieve their career goals.
- You'll play a critical role in ensuring the successful completion of daily, weekly, and monthly IT business as usual (BAU) requirements. Your exceptional organisational skills and attention to detail will be invaluable in keeping our IT function running smoothly.

IT Projects and Event Delivery
- Be the technical lead for IT projects, you will design and provide IT solutions across a range of exciting events held across the precinct, including the Australian Open.
- Maintain a strong understanding of the precinct technology capabilities and support the development of improvements for the future.
- Build and maintain strong working relationships with our staff, tenants, suppliers, promoters, and hirers.

**What you will bring to the role**:
You strive to continuously improve

Innately, you are driven for ‘better’. You look for better ways of doing things that balance improved outcomes across both what you do and how you do it. From a process perspective - efficiency is your end goal.

You build strong effective relationships

You are a keen collaborator building strong relationships across various stakeholder groups. You have good communication skills and make IT topics easily understood. You bring a high customer service focus and pro-active approach to problem-solving to support your customers.

You don’t mind getting your hands dirty

We are an “all in” organisation, where everyone gets involved and no job is too small for someone to do. You enjoy jumping in to solve problems and are passionate about being part of a supportive engaged team.

**Qualifications, Skills & Experience**

Essential
- Information Technology degree.
- Industry-recognized certification in the technical competencies relevant for this role, including but not limited to: Cisco CCNP certification, VMware Certified Professional, and Microsoft Technical Professional.
- Minimum 5 years’ experience in a similar role.
- Proven experience installing, configuring, and supporting Cisco network switching and routing within a complex corporate environment, and experience designing and/or supporting intent-based networking with Cisco DNA.
- Proven experience working in complex technology-based projects, particularly within environments involving Palo Alto Firewalls, Cisco VSS, VRF & OSPF routing.
- Skilled in installing, configuring, deploying, and managing Windows Servers, Active Directory Domains, Group policies, Office 365, SSO, File and Print, DHCP & DNS services.
- Skills and experience with the applicable Microsoft technologies that support Modern Workplace Management.
- Hands-on technical L3 background supporting & troubleshooting servers, VMware virtualisation, cloud, storage/backups, mobility & networking.
- Good understanding of ITIL and Incident, Request, and Change Management processes and tools.
- Team-oriented, self-sufficient, flexible with hours, participate in the on-call roster and respond to high severity escalations and can take ownership, plan, prioritise and manage multiple tasks through to completion.
- Excellent analytical skills and attention to detail.

Desired- ITIL Foundations qualification desirable.
- Previous experience with Essential Eight and ISM.
- Experience with solutions across Zero Trust pillars.
- Thoroug